Quality Assurance Officer

9 hours ago


Bella Vista, Australia Greenstone Financial Services Full time

Grow your Career with Greenstone
Quality Assurance Officer
Full Time Perm Opportunity
- Have you got a keen eye for detail, passionate about Quality, and ready for the next step in your career?
- Earlier 8 hour shifts between 7:00am-5:00pm, Monday-Friday

Our Quality Assurance department plays a pivotal role for the business in evaluating our customer operations calls in line with regulatory guidelines, and provides QA related feedback to both department managers and agents.
Using a predetermined evaluation criteria, the objective of the role is to ensure call compliance and quality across our call centre operations through monitoring & marking calls, providing feedback, tracking QA trends and providing updates and support to the business in relation to regulatory change.
To be successful in the role, you will be passionate about QA/Compliance, coupled with a high level of attention to detail, problem solving and analytical thinking skills.
What are we looking for?
- High attention to detail
- Well-developed written and oral communication skills
- Solid working knowledge of Microsoft office suite in particular Excel
- Ability to work autonomously as well as part of a team
- Well-developed time management and organisational skills
- Well-developed problem-solving skills
- Results driven and self-motivated individual with a strong desire to succeed
- Analytical thinker

Desirable
- Experience in a Quality Assurance environment
- Insurance Industry experience
- Solid understanding of Verint

Special Requirements
- No breaches recorded for a minimum of three months prior to applying

**Applications Close**: Wednesday 22nd January 2025
If you have any questions or would like any further information about this opportunity, please reach out to our Head Of QA, Quoc Nguyen or Alex Duke from our Talent Acquisition team
If you have any questions or would like any further information about this
opportunity, please reach out to our Talent Acquisition Team for more
detail.



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