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Customer Experience
2 weeks ago
**Customer Experience & Brand Support Coordinator**
**Join the Rogue Royalty Pack**
Rogue Royalty is Australia’s leader in premium canine accessories, raw nutrition, and pet care products. We deliver exceptional products with equally exceptional service — and we’re looking for someone who wants to grow with us, not just “take a job.”
This role is perfect for someone who’s **personable, professional, and tech-savvy** with a can-do attitude. If you’re a quick learner, take pride in your work, and love the idea of being part of a brand that stands for quality, we want to hear from you.
**What You’ll Do**:
- Process orders, returns, and exchanges with speed and accuracy.
- Keep our systems, customer records, and product information up to date.
- Coordinate with our warehouse to ensure orders are fulfilled smoothly.
- Assist with administrative tasks to keep the business running at full speed.
- Immerse yourself in the Rogue Royalty brand so you can answer questions confidently and make recommendations customers love.
**What You’ll Need to Bring**:
- **Proven** customer service and admin experience (minimum 2 years).
- Strong computer skills — you’ll be using multiple systems daily and must be confident navigating them.
- High proficiency in Microsoft Exel, Outlook and Word.
- Fast learner who enjoys problem-solving and finding better ways to do things.
- Highly organised with attention to detail that never switches off.
- A stable work history — we’re looking for someone ready to commit and grow with us.
- Professional and personable communication style.
**Bonus Points For**:
- Experience with eCommerce platforms (Shopify, Xero, CRM systems).
- A genuine interest and love for pets and premium canine products and raw nutrition.
**Why You’ll Love It Here**:
- Be part of a growing brand with a loyal community.
- Supportive, professional team environment.
- Opportunities to take ownership and grow your skills.
- Your resume (PDF format preferred).
- A short paragraph (max 150 words) answering:“What’s one example of a time you solved a customer or workplace problem quickly and effectively?”
Pay: $56,134.42 - $75,000.00 per year
**Benefits**:
- Employee discount
- Professional development assistance
Work Authorisation:
- Australia (required)
Work Location: In person
