Customer Care Representative

4 days ago

Campbelltown, Australia Connect Pathway Full time

**Rewarding role assisting people with disability**:

- **Friendly and supportive team**:

- **Growing business with future career growth potential**

We are looking for a new team member to join our Customer Care team to help support our NDIS customers, support coordinators and providers. This role will suit people with great communication skills that have an interest in supporting people with disability, who are organised and have good attention to detail. If that’s you, we’d love to hear from you

Connect Pathway is a specialist, independent NDIS registered provider in Sydney. We help NDIS participants achieve choice and control in their chosen supports.

Our Customer Care team build trusted relationships with our customers and their providers and representatives by providing high quality, friendly service. The Customer Care team answer inbound phone calls on a wide range of issues including from new customers, current customers and suppliers.

About the role:
You will assist NDIS participants, their families and providers by helping them navigate the NDIS and provide information about their support budgets. You will provide high quality support to our customers and their support coordinators and providers by understanding their needs and providing relevant guidance and advice. You will become a trusted advisor. You will be provided with training to support you in this role.

The Customer Care team works Monday to Friday during business hours.

You will be required to have an NDIS Worker Screening clearance for this role.

Key Tasks and Responsibilities:

- Answer inbound phone calls, provide assistance and advice
- Provide NDIS participants information on their NDIS plans and budgets
- Maintain up to date knowledge of the NDIS through weekly team meetings and in-house training
- Management of outstanding requests and tasks to deliver timely outcomes
- Other administrative tasks as required

About you:

- Strong written and verbal communication
- Interest in helping people with disability
- Tertiary qualifications in relevant discipline or demonstrated experience working with people with disability
- Knowledge of the NDIS (preferred but not mandatory)
- Love working as part of a team
- Attention to detail
- Friendly and outgoing
- Practice active listening and respond empathetically
- Maintain privacy and confidentiality

**Benefits**:

- Opportunity to work with a growing dynamic business and a great team
- You will have real impact on outcomes for people with disability
- Modern office environment close to public transport and amenities
- Immediate start available

**Job Type**: Casual

**Salary**: From $51,632.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission

COVID-19 considerations:
Covid Vaccine is Mandatory

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