Visitor Experience

**Visitor Experience & Venue Coordinator - Campbelltown Arts Centre**
- Permanent Full Time, 35 hours
- Salary range from $107,680.13 to $116,557.96 plus 11.5% Superannuation
- Award and superannuation increase from July 2025Flexible Work Arrangements

**About Us**:
Located on Dharawal land in the heart of South West Sydney, Campbelltown Arts Centre (CAC) is a leading cultural facility of Campbelltown City Council. It is recognised for its quality and innovative programming where collaboration is centre to the way it works with artists, communities, and partners to present new work that tells relevant stories, challenges perceptions, and amplifies diverse perspectives. We are looking for an enthusiastic and experienced Visitor Experience and Venue Coordinator to join our team. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Our workplace is agile and flexible, staying ahead of the curve as an industry leader.

**About the role**:
We are currently seeking an enthusiastic and experienced leader to lead the Visitor Experience Team and oversee arts venues to ensure visitors, artists and clients have a positive experience at the Campbelltown Arts Centre and Town Hall Theatre.

In this role you will:

- Lead the Visitor Experience team in delivering outstanding service to all visitors and clients, ensuring that everyone utilising the space or engaging with programs enjoys an exceptional and seamless customer experience at Campbelltown Arts Centre and associated venue/s.
- Coordinate the Arts Centre’s venue/s and visitor services including the daily operation of the Arts Centre facility and Campbelltown Town Hall Theatre.
- Work collaboratively with the leadership team to develop and implement effective marketing and audience engagement strategies that drive visitation and enhance the profile of the facilities.Work with the leadership team to contribute to the development and implementation of the strategic plan, operational plan, reporting, funding and income generating strategies.
- Tertiary qualifications in relevant field and/or extensive professional experience in visitor services, customer service, marketing or a related field.
- Working with Children Check
- Demonstrated commitment to excellent customer service.
- Extensive experience in event and venue management.
- Ability to manage rosters and supervise staff.
- Excellent interpersonal, negotiation and communication skills.
- Experience in financial management including budget development, monitoring and reporting.
- Experience in developing and managing stakeholder relationships and cross-industry partnerships.
- Commitment to living our values of respect, integrity, teamwork, trust and optimism. It is through **respect**, **integrity**and **teamwork**that we build **trust**and create **optimism**for Campbelltown’s future.

**As a member of our friendly and passionate team, you’ll receive the following benefits**:

- Permanent Full Time, 35 hours
- Salary range from $107,680.13 to $116,557.96 plus 11.5% Superannuation
- Award and superannuation increase from July 2025
- Flexible Work Arrangements
- Generous leave provisions
- Generous professional development opportunities
- Onsite car parkingFortnightly Pay

**Key contact**:For further information please contact Mouna Zaylah
- Executive Manager | City Culture on 4645 4100.

**Applications close**:2 June, 2025

Located on Dharawal land, Campbelltown Arts Centre is proudly owned by the people of Campbelltown. A cultural facility of Campbelltown City Council, assisted by the NSW Government through Create NSW. Campbelltown Arts Centre also receives support from the Packer Family Foundation and the Neilson Foundation.

Campbelltown City Council is an Equal Employment Opportunity employer and values the unique contributions of all people. Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

We are committed to acting in the best interest of the children in our community. We believe children have the right to be safe, listened to and respected. We have zero tolerance for child abuse and will take allegations very seriously, responding quickly and consistently in line with our policies and procedures. We aim to provide a safe space for all children, including Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children who identify as LGBTIQA+, and children with disability.