Customer Partner

1 week ago

Campbelltown, Australia Northcott Full time

Flexible Work arrangements from Campbelltown Base.
- Full time Permanent role starting ASAP.
- $92, 059 Potential package ($76,059 + Super + NFP Packaging)
- Flexible Work arrangements from Campbelltown Base
- Full time Permanent role starting ASAP.
- $92, 059 Potential package ($76,059 + Super + NFP Packaging)

Due to ongoing growth we are looking for two Customer Partners to join our team - which is the central point of contact for Northcott customers.

On a day to day basis you will be responsible for;
- Working from a person centered framework to build and maintain strong relationships with customers
- Identifying opportunities for customers to meet their goals
- Working closely with the broader customer engagement team to ensure handover of customer specific needs are captured as part of service delivery.
- Engaging with local community and being the face of Northcott in line with organisational values
- Conducting customer check
- ins and periodical holistic service reviews
- Information gathering and profile development and quality documentation audits
- ensuring customers goals and needs are captured and customer set up is correct
- Identifying any resourcing issues and share insights with coordinator/sales/other managers to support the management of customer expectations
- Refering all potential new service requirements from customers’ (new and existing) to and from Sales
- Processing any new requests from account management
- Plan reviews with coordinators
- Managing customer funds and ensuring value for money from customers plan,
- Follow up/reconcile any non-funded customer activity

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

Previous skills, experience and attribute wise we see you as having:

- A passion for and recent experience for account management, customer management or equivalent health or disability services experience.
- Knowledge of the Person Centred Practice Framework
- Strong knowledge or understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
- Proven organisational skills with demonstrated ability to multi task and manage time
- Great organisational skills and the need to be busy and hands on,
- Confidence with tools such as Word, Excel,
- Being a people person - someone who is a clear confident communicator who loves building relationships and helping people through every medium - verbal and written.
- Great financial management skills

On offer is the opportunity to join and contribute to the growth and success of one of the largest and most established disability services providers in NSW and the ACT. We have over 120 accommodation sites and are proud to have provided service to over 13,500 valued NDIS participants last year.

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands.

**Covid Vaccination Status**:
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid 19 and maintain regular booster shots (unless granted an exemption). Please attach evidence of your current vaccination status or medical exemption.
**Diversity and Inclusion Statement**:

  • Partner in the Community Lived Experience

    2 weeks ago

    Campbelltown, Australia Baptcare Full time $60,000 - $80,000 per year

    Partner in the Community (PITC) Pathway Coordinator – Lived ExperienceLocation to be negotiated, SA, Yorke Mid North Region, Eastern Adelaide, Western AdelaideFull-time - PermanentAbout UsWe are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to...

  • Customer Support Officer

    2 days ago

    Campbelltown, Australia Ability Options Full time

    Join a passionate team within a rewarding field in Campbelltown - Work laptop + phone + training provided - Comprehensive employee benefits, including $15,900 in NFP Salary Packaging **Who are we?** Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW,...

  • Customer Services Officer

    2 weeks ago

    Campbelltown, Australia Johnathan Thurston Academy Full time

    **Johnathan Thurston Academy** Taking employment back to basics. We simply introduce jobseeker to jobs! It's that simple. The Johnathan Thurston Academy, with Lendlease as our major employment partner, has a unique collaborative employment zone. The goal and focus is to connect job seekers to all of our employment partners throughout the nation. We aim to...

  • Retail: Customer Service

    4 weeks ago

    Campbelltown, Australia Telstra Full time

    Telstra Campbelltown, New South Wales, AustraliaOverviewJoin to apply for the Telstra Retail: Customer Service & Sales Consultant role at Telstra.Telstra Campbelltown, New South Wales, Australia2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from TelstraEmpowering people...

  • Retail: Customer Service

    4 weeks ago

    Campbelltown, Australia Telstra Full time

    Telstra Campbelltown, New South Wales, Australia Overview Join to apply for the Telstra Retail: Customer Service & Sales Consultant role at Telstra. Telstra Campbelltown, New South Wales, Australia 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from...

  • Employer Engagement Partner

    3 days ago

    Campbelltown, New South Wales, Australia genu Full time $65,957 - $98,727 per year

    Location: CampbelltownBrand: MatchworksDate Posted: 7 Oct 2025Location: Dharawal Country - Campbelltown, NSWSalary: $65,957 - $87,827 + Superannuation + NFP salary packaging benefitsEmployment status: Full Time Permanent – Hybrid/ Part time/Job Share availableHey youMatchworks is looking for a positive and solutions-focused applicant, to be the bridge...

  • Customer Service Team Member

    2 weeks ago

    Campbelltown, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 days ago

    Campbelltown, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Business Administration Pre-traineeship Course

    1 week ago

    Campbelltown, Australia My Gateway Full time

    My Gateway is partnering with Australian College of Commerce & Management to run a 2 week administration pre-employment course. **Dates**:Monday 13th November - Friday 24th November **Location**:Campbelltown **Hours**:9:30AM - 2:30PM Monday to Friday **Students will complete**: - Working effectively with others - Supporting personal wellbeing in the...

  • Rostering Coordinator

    2 weeks ago

    Campbelltown, Australia Australian Unity Full time

    As a **Rostering** **Coordinator**, within our Home Health program, you will be responsible for the provision of effective scheduling of our Care Workers who provide in-home services with our customers. This position is to support our team with the position based in our **Campbelltown** branch and **is for a period of 6 months on a fixed term contract...