Lead - Customer Service Representative

2 weeks ago


St Leonards, Australia Stryker Full time

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

We are looking for a **Lead Customer Service Representatives** to join our team This role has a 50/50 split between Customer Service BAU activities (50%), and team leadership and process improvement activities (50%).

**Customer Service Responsibilities**:

- Manage customer correspondence and administration requests in a timely and efficient manner, and provide feedback to sales team and product managers as appropriate
- Provide first point of contact service to external and internal Customers, and accurately record correspondence in CRM
- Liaise with territory managers, sales team, clinical nurse consultants, other customer service representatives and warehouse staff to ensure customer service expectations are met

**Team Leadership & Process Improvement Responsibilities**:

- Develop and review PDPs and KPIs
- Develop training requirements and drive delivery
- Drive achievement of bonus objectives
- Succession planning for own role
- Maximisation of productivity and efficiency of the Customer Service function

**Skills & Experience**:

- This can be a first people manager role however able to demonstrate passion for leading and developing people
- Highly developed customer service skills, knowledge of customer service functions and problem resolution skills
- Strong communication skills to work with a diverse range of internal and external customers and colleagues
- Team player

**Culture and Benefits**:
At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

**Some of our benefits include**:

- Join one of Australia’s Best Places to Work in 2020
- Multiple financial benefits including health care, financial wellbeing, insurance benefits.
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Days
- Onsite gym
- Being part of one of the world’s largest and most recognizable brands.
- Excellent team culture - we have fun whilst we work
- A Leader who will support & guide you throughout your career
- Access to employee benefits
- Access to our career and self-development program from day one
- Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes

Click to **apply** today

**Know someone at Stryker?**:
**About Stryker**:
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.



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