Facilities Manager

Overview:
When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

**Responsibilities**:
As a Facilities Manager at Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include, but are not limited to:

- Develop and maintain ethical, professional, and courteous relations with site occupants, tenants, contractors, and clients.
- Handle the administration and management of all activities related to building maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site.
- Ensure proper standard of care for all physical facilities, with high emphasis on user experience, comfort, occupier safety and business continuity.
- Manage all client service requests and communication to requestor. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis.
- Develop and maintain positive relations with all occupying business units. Meet with tenant contact or business unit representatives on a regular basis, to dispense information related to facility support and solicit input.
- Support project managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs.
- Coordinate efforts to ensure effective resolution of issues affecting both the building and the tenant.
- Inspect all facilities, identify discrepancies, and coordinate repairs.
- Provide information and direct input in major fiscal activities, including budget preparation (including capital expenditures), financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation.
- Ensure proper and timely payment of all accounts payable including the coding, verification of accuracy, approval and forwarding for payment.
- Submit monthly required reporting for the site, including metrics, project accomplishments and open issues.
- Develop and manage annual budgets and monthly variance reporting for the site.
- Review and approve vendor invoicing ensuring all required back-up has been provided.
- Comply with all company, client, and regional policies.

Qualifications:
Minimum Requirements include:

- Bachelor’s degree from an accredited institution in business administration, facilities management, or engineering preferred.
- Extended real estate experience without a Bachelor’s degree is also acceptable.- Three or more years related real estate/facilities work experience.- Supervisory experience strongly preferred.- P&L responsibility and budgetary experience.- Successfully complete the Hines Property Management Training Program and Engineering Training Program.- Interact with employees, visitors and contractors with poise and diplomacy.- Maintain a calm demeanor in emergencies.- Manage and understand general ESG concepts (e.g., carbon, net zero) and environmental certifications and ratings (LEED, Green Star, Nabers).- Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.- Speak before an audience with confidence, using appropriate communication skills/style.- Demonstrate strong initiative and customer service orientation.- Establish and maintain a cooperative working atmosphere among staff.- Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.- Calculate surfaces, volumes, weights and measures.- Manage both imperial and international systems of units and measures. Calculate from one to the other seamlessly.- Ability to understand architectural, basic mechanical electrical and plumbing drawings.- Perform numerical and financial calculations.- Analyze and interpret various types of data in order to draw conclusions and solve problems.- Demonstrate proficiency in Microsoft Office software.- Work indoors approximately 60% of the time and outdoors 40% of the time.- Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.- On occasion, perform physical inspections of the property which may include climbing up and down stairs, ladders or accessing restrictive openings.- Ability to lift up to 25lbs.- Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during