Engagement and Administration Facilitator

**Position Title**: Engagement and Administration Facilitator

**Reports to**:State Program and Engagement Coordinator***

**Location**:Parramatta, NSW

**Status**:Part Time

**Salary**: SCHADS Award Level 4.1 + Superannuation + Salary Sacrifice

**Hours**: 22.8 hours per week

**Position Statement**

**Primary Purpose of the role of** Engagement and Administration Facilitator:
CREATE activities and events to facilitate their voice.
- Maintain accurate records of contact and communication with children and young people.
- Actively engage the OOHC sector (government, case workers, NGO’s etc) to promote membership of

clubCREATE to source new members, and update children and young people’s contact details.
- Maintain accurate details of program participation of children and young people on the ClubCREATE database.
- Source children and young people for opportunities to have a voice, for example, to deliver presentations,

attend meetings, sit on panels, be a part of interview panels and so forth as required.
- Assist in the delivery of CREATE programs and activities to children and young people with a care experience.
- To assist in collecting evaluations from children and young people about programs and activities.
- To assist with general administration and office duties (this may include collecting data, answering phones,

compiling mail-outs, distributing invitations, and taking RSVPs etc.).
**Position Context and specific job requirements**:
The Engagement and Administration Facilitator position is focused on connecting with children and young people.

knowledge of the issues facing children and young people with a care experience coupled with highly developed
communication and interpersonal skills.

**Position Description
**Key Responsibilities**

**1. Relationship Management
- Develop and maintain culturally sensitive and appropriate relationships with children and young people via
- Communicate effectively with children and young people to ensure they are connected to CREATE, informed and

supported to have a voice.
- Maintain positive relationships with the OOHC sector and agencies.
- Abide by organisational policies and CREATE’s Core Principles.
- Communicate effectively with children and young people.
- Work collaboratively with colleagues.
- Maintain a positive work culture and operate in a culturally safe manner.

**2. Data and Reporting
- Take responsibility for collecting and recording accurate data, facilitating young people’s engagement by

completing evaluations and collecting evaluations, answering phone calls, mail duties, etc.
- Take responsibility for data cleaning for the clubCREATE database, and return to senders, and any other tasks

required by the State Program and Engagement Coordinator.
- Update program information on the clubCREATE database.
- Any other task assigned by the Line Manager.

**3. Program(s) Delivery
**- Assist to deliver programs and activities as required.

**Key Relationships
**Internal**:

- State Program and Engagement Coordinator- Program Facilitators

**External**:

- Children and young people in care- Department responsible for child safety/protection
- Out-of-Home Care Sector partners and agencies

**Organisational Citizenship and Teamwork
- Demonstrate an active, dedicated commitment to the CREATE Mission, Vision, and Core Principles.- Abide by organisational policies, guidelines, and practice guides.
- Actively seek to understand, represent and support CREATE’s vision, strategic direction, and company position to

all stakeholders, internally and externally.
- Ensure a high level of confidentiality and integrity; liaise with stakeholders in a professional, respectful, and

constructive manner.
- Actively contribute to an environment of personal and physical safety for all staff, visitors, and young people

(incorporating company guidelines including Workplace Health and Safety, discrimination and harassment, etc).
- Participate in national CREATE initiatives, projects, and events.**
**Key Result Areas
1. Demonstrated ability to work in a culturally sensitive and inclusive manner and respectfully engage with
children and young people in care including those from all cultures including Aboriginal and Torres Islander
backgrounds.

2. Contribute to a positive organisational culture.
3. Effectively adhere to and facilitate Child Safe Standards and ensuring that a trauma informed approach to

engagement with children and young people is employed.
4. Effectively communicate with children and young people.
5. Accurate recording of data, and effective data cleansing and return to senders.
6. Accurate recording of programmatic activity on clubCREATE.
7. Contribute meaningfully to supporting program delivery.

**Selection Criteria
**Key Criteria**
(The following requirements must be met to be considered for this role).

**You MUST address the below Selection Criteria and forward with your Cover Letter, and CV/Resume to be considered**
**for this role**:
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