Service Operations Manager

3 days ago

Greater Adelaide SA, Australia Westpac Full time

Create your best future and join Westpac as a **Service Operations Manager.** **What’s the role?** You’ll drive governance, risk management, and compliance with Westpac’s IT Key Control Framework, while collaborating with diverse teams to resolve issues and deliver seamless service. Your ability to adapt to changing business needs and emerging technologies will be key to supporting inclusive, future-ready banking solutions. **What do I need?** - Experience managing suppliers and/or projects (highly valued) - Applied knowledge of ITIL practices; ITIL certification preferred - Ability to build and maintain effective working relationships across all levels and identities within an organisation - Experience contributing to business cases that support investment, risk, and cost control decisions - Proven ability to deliver improvements in IT process efficiency - Strong interpersonal, problem-solving, conflict resolution, and negotiation skills **Why join us?** We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: - Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates - Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. - Tailored learning and development opportunities to help your grow your career within the bank. - Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives **Create your future today** To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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