Registry Officer

Your working week will consist of working as part of team, supporting online MHT hearings as well as having the opportunity to work from home and at our onsite MHT office. Reporting to the Senior Registrar, the Registry Officer is responsible for supporting the Mental Health Tribunal Registry by completing administrative tasks such as hearing coordination, preparing cases for hearings, and entering hearing data into database systems, supporting Tribunal members for administrative requests and general document support for hearings. The position also involves answering phone calls from health services and consumers and requires someone with a high attention to detail, an understanding of the importance of privacy and handling health information, and reliability.
Accountabilities

**Operating at value range 1, you will**:
1. Assist with hearing support functions, including processing Tribunal orders, checking hearing paperwork, setting up virtual Teams chat groups for Tribunal members on the hearing day, and performing data entry duties for hearing outcomes and other hearing-related data entry.
2. Assisting with Tribunal member queries, including some IT support.
3. Undertake phoneline duties for the MHT Registry phoneline, including answering phone calls from Tribunal members, Health Services, and the public (usually consumers with queries about their hearing).
4. Tribunal member cancellations and replacements under the guidance of the Registrar
5. Perform general administrative duties as required. This may include assisting with mail duties, assisting with logging IT jobs, and other duties as required.
6. Plans and prioritises own work program to achieve set work tasks.
7. Keep accurate and complete records of your work activities in accordance with legislative requirements and the Department's records, information security and privacy policies and requirements.
8. Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
9. Liaise and maintain constructive relationships with Tribunal members, Mental Health Service staff and stakeholders.
Operating at value range 2, you will perform all the above together with increasing involvement to:
1. Provide guidance to others in the work area and related areas regarding processes and systems.
2. Identify and work collaboratively to implement system improvements within unit or professional field.
4. Undertake more complex tasks under direction.
Personal attributes

**1. Resilience**: Is open to new ideas and approaches; offers own opinions, asks questions and makes suggestions; does not give up easily; maintains discipline in keeping to work planned or assigned.

**2. Self awareness**: Recognises own emotional responses to a range of people or events, and the impact these can have on others; recognises that problems or challenges are a normal part of working and actions can be taken to manage them.Registry Officer

**3. Flexibility and adaptability**: Adjust approach in line with changing priorities; is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results; accept changes priorities without undue discomfort; responds quickly to changes; comfortable working in collaboration with teams outside of own organisation.

**4. Working Collaboratively**: Cooperates and works well with others in pursuit of team goals; shares information and acknowledge others' efforts; step in to help others where required. 5. Promote inclusion: Is respectful, seeks to understand needs, beliefs, ability and values of people from diverse backgrounds; understands the importance of diversity in successful service delivery to the community.
Knowledge and skills
Authentic Relationships

**1. Stakeholder Management**: Responds to clients' needs; keeps the client or stakeholder up to date with issues and developments; promptly follows through on inquiries and complaints; takes responsibility for correcting problems promptly.

**2. Customer Focus**: Understand customer requirements and how work addresses customer needs; identify opportunities to improve services; committed to delivering high quality outcomes for clients. 3. Interpersonal skills: Polite, professional and considerate in dealing with others; aware of people's moods and temperament; expresses own views in a constructive and diplomatic way; reflects on how own emotions impact on others.
Enabling Delivery

**4. Critical thinking and problem solving**: Seeks resolution of problems through policy or process guidelines; seeks guidance by providing information and ideas relevant towards resolution of problem. Understands concepts enabling improvements in critical thinking and problem solving.

Mandatory Vaccination Policy

**HOW TO APPLY**: