Partner Success Manager

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

**Partner Success Manager**

**Why We Have This Role**

The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in scaling our go-to-market strategy and enabling the success of our customers on the Qualtrics XM Platform. The Partner Success function is at the heart of our ecosystem strategy and is pivotal to the growth of our partners and our customers. Partner Success Managers (PSMs) ensure our customers have the same experience from our partners as they would expect from the Qualtrics XM Services organization. Since we are the world’s pre-eminent experience management company, customers expect a great experience when interacting with Qualtrics and our partners.

Partner Success Managers are primarily responsible for the development and delivery of technical capability, as well as driving continued customer success via account management within partner organizations. They help partners develop and pursue technical enablement, provide quality reviews during initial deliveries, continually evaluate partner performance across a portfolio of partner-delivered and ongoing success customer programs, recommend and monitor changes to improve partner success, and address and resolve escalations related to partner delivery of implementation and managed services. They facilitate the ongoing governance of the overall partner portfolio and will collaborate with cross-functional business partners within and outside the Qualtrics Ecosystem organisation (e.g. Partner Ecosystem Managers, GTM Enablement, as well as Product, Engineering, Sales, Professional Services, and XM Success leaders, for example) to optimize partner delivery and drive ongoing customer success.

**How You’ll Find Success**
- **BUILDER | SCALES SYSTEMS & IMPACT: Strategic Partner Enablement** - Proactively equip services partners with the knowledge, tools, and strategies they need to sell, deliver and provide ongoing success for our customers. Anticipate partner challenges and provide data-driven insights to optimize their performance.
- **BUILDER | CROSS-TEAM CONNECTION: Relationship Builder & Influencer** - Establish trust and credibility with partners at all levels, from Partner Leads to Partner Executives. Excel at influencing without authority, aligning stakeholders to drive joint success.
- **BUILDER | SCALES SYSTEMS & IMPACT: Data-Driven & Analytical** - Leverage data to track partner performance, identify opportunities, and make informed recommendations. Use insights to refine strategies, improve enablement, and drive revenue growth.
- **BUILDER | SCALES SYSTEMS & IMPACT: Ownership & Entrepreneurial Mindset** - Act like a business owner, thinking beyond your immediate role to identify ways to improve the Partner Ecosystem. Take initiative, experiment, and drive continuous improvement to facilitate enhanced Qualtrics growth.
- **FINISHER | FOCUS & FINISH: Outcome-Oriented Execution** - Understand the partner’s business objectives, define success metrics, and take ownership of execution. Work cross-functionally to remove roadblocks and ensure partner engagements drive measurable impact.
- **FINISHER | DECISIVENESS: Proactive Problem Solver** - Don’t wait for challenges to escalate - anticipate them and take action. Whether it’s resolving conflicts, refining GTM motions in collaboration with the Ecosystem and driving successful Account Management initiatives, improving existing support processes, while always bringing a solutions-oriented mindset.
- **PACESETTER | LEADS FROM THE FRONT: Highly Communicative & Collaborative** Foster open communication between internal teams and partners, ensuring alignment on goals, expectations, and execution. Synthesize complex information into clear, actionable insights.

**How You’ll Grow**
- **Expand Your Strategic Leadership Skills** - You’ll gain experience driving large-scale partner programs, influencing execu