Partner Success Manager

6 days ago

Sydney, Australia MadeComfy Full time

**About MadeComfy**
We are a passionate and diverse team with a mission to build the world's most loved short-term rental and hospitality company. Led by our proprietary technology with a professional, customer-centric approach, we enable Real Estate Agencies to manage short and mid-term rentals on scale and property owners to generate higher rental returns.

**Role Overview**
As a **Partner** Success Manager**, you'll manage a portfolio ~350 properties managed by our Real Estate partners. You are the driving force behind **stronger partnerships, smarter strategies, and sustained portfolio growth**. By proactively engaging with your portfolio, you'll optimise performance, and ensure seamless execution, you will transform challenges into opportunities. Your mission**:boost revenue and create an ecosystem where every partner thrives.**

**Key responsibilities**:
**1. Partner relationship management & retention**:

- Act as the **primary point of contact** for an assigned portfolio of ~350 properties managed by our Real Estate partners.
- Conduct **performance strategy calls** with top partners to **optimise bookings and revenue.**:

- Implement **proactive outreach to at-risk partners**(e.g., declining engagement, revenue drops).
- Handle **objections and retention conversations** when partners express dissatisfaction or potential churn.
- Ensure partners feel **valued and supported** by communicating relevant market insights and MadeComfy's value proposition.

**2. Performance optimisation and data-driven insights**:

- Provide **monthly performance reports**, including occupancy rates, revenue trends, and pricing suggestions.
- Collaboarate with the **pricing and revenue team** to optimise pricing strategies.
- Identify **high-potential properties** and suggest revenue-boosting initiatives (e.g., professional photography, premium listing upgrades).
- Collaborate with **hospitality** to improve guest satisfaction and reviews for partner properties (i.e. ensuring that the partner is adhering to maintenance and inspection SLAs and advising on property improvements).
- Track and monitor **guest review trends** to flag potential issues early.

**3. Collaboration & process improvement**:

- Work alongside the **MCP Success Coordinators** to ensure all routine enquiries, maintenance requests, and transactional tasks are handled efficiently.
- Partner with **the Churn Reduction Lead to monitor at-risk properties** and escalate issues early.
- Identify trends in partner feedback and propose **improvements to service delivery.**:

- Represent the **voice of partners** internally to enhance policies, processes, and future offerings.

**Perks**
- Join an award-winning company culture.
- Work out of a beautiful **Pet Friendly**Co-Working space in Pyrmont
- Be part of an industry leading organisation with a dynamic, passionate team.

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