Operations Associate

1 week ago

North Sydney, Australia Equifax Full time

**North Sydney**

**Australia**

**Customer Service**

**Full time**

**8/19/2025**

**J00168856**

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Equifax (EFX) is currently seeking a dedicated and meticulous Operations Associate - Investigations to join our team. If you're passionate about data accuracy, customer service, and contributing to a dynamic environment, we encourage you to apply

**What You'll Do**:
As an Operations Associate - Investigations, you will be a key player in managing investigations of commercial data flagged by Equifax partner. Your core responsibilities will include:

- Working closely with both internal and external stakeholders to efficiently remedy raised data disputes.
- Identifying and meeting the needs of requestors and callers, explaining Equifax products and services clearly, and ensuring a high level of satisfaction in all interactions.
- Performing tasks in strict accordance with Service Level Agreements, internal procedures, and relevant legislation.
- Gaining and maintaining a detailed understanding of data sources and implementing strategies to ensure data integrity.
- Testing (UAT) for new systems, providing feedback, and supporting the documentation of procedures.
- Supporting the leadership team in creating reports and contributing to the adoption of new technologies and the transformation of current practices.
- Assisting in the identification and management of business risks and incidents.
- Continuously updating your knowledge of relevant legislation, such as trade access and the Privacy Act.

**What experience do you need**
- An undergraduate degree in a relevant field, or equivalent practical experience in a customer service or operations role.
- 2-3 years' experience in a customer service role within an office environment.
- Proven experience in effectively managing customer escalations.
- Experience in documenting processes and procedures

**What Could Set You Apart**
- Knowledge of the Comprehensive Credit Reporting Code of Conduct, The Privacy Act 1988, and Equifax internal processes and procedures.
- Experience with process improvement methodologies (e.g., Lean/Six Sigma).
- A basic understanding of workload/workforce management principles.
- Experience and understanding of case and incident management frameworks.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

**Who is Equifax?**

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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