Operations Associate

2 days ago

North Sydney, Australia Equifax Full time

Equifax (EFX) is currently seeking a dedicated and meticulous Operations Associate - Investigations to join our team. If you're passionate about data accuracy, customer service, and contributing to a dynamic environment, we encourage you to apply

**What You'll Do**:
As an Operations Associate - Investigations, you will be a key player in managing investigations of commercial data flagged by Equifax partner. Your core responsibilities will include:

- Working closely with both internal and external stakeholders to efficiently remedy raised data disputes.
- Identifying and meeting the needs of requestors and callers, explaining Equifax products and services clearly, and ensuring a high level of satisfaction in all interactions.
- Performing tasks in strict accordance with Service Level Agreements, internal procedures, and relevant legislation.
- Gaining and maintaining a detailed understanding of data sources and implementing strategies to ensure data integrity.
- Testing (UAT) for new systems, providing feedback, and supporting the documentation of procedures.
- Supporting the leadership team in creating reports and contributing to the adoption of new technologies and the transformation of current practices.
- Assisting in the identification and management of business risks and incidents.
- Continuously updating your knowledge of relevant legislation, such as trade access and the Privacy Act.

**What experience do you need**
- An undergraduate degree in a relevant field, or equivalent practical experience in a customer service or operations role.
- 2-3 years' experience in a customer service role within an office environment.
- Proven experience in effectively managing customer escalations.
- Experience in documenting processes and procedures

**What Could Set You Apart**
- Knowledge of the Comprehensive Credit Reporting Code of Conduct, The Privacy Act 1988, and Equifax internal processes and procedures.
- Experience with process improvement methodologies (e.g., Lean/Six Sigma).
- A basic understanding of workload/workforce management principles.
- Experience and understanding of case and incident management frameworks.

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