Operations Associate

4 days ago

North Sydney, Australia Equifax Full time

**Work Location - Sydney ONLY**

We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.

**What you'll do**

As an Operations Associate, you'll be part of a collaborative team responsible for providing outstanding service to our customers. Your primary focus will be on the fulfilment of requests and processes across a diverse range of products.
- Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.
- Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction. You'll gain valuable process improvement exposure in a practical setting.
- Act as a key representative of the fulfilment team when interacting with internal stakeholders, assisting with issue resolution and the successful implementation of new processes.

**What experience you need**
- Minimum 2 years of experience in a customer service or operations processing role.
- Exceptional attention to detail in daily tasks and investigations.
- Exceptional critical thinking skills
- Proven ability to identify and solve problems through analysis and planning.
- Proven ability to meet and exceed KPIs.
- Confident and articulate communication skills, both verbal and written.
- Excellent organizational and time management skills.
- Strong analytical ability in a customer-focused environment, with the capacity for business advisory.
- A genuine customer-focused approach with the ability to establish strong rapport.
- Excellent judgment and decision-making capabilities.
- Strong active listening skills.
- Demonstrated confidence in development and maintenance of strong relationships with Internal and External Stakeholders.
- Resilient with a proven ability to remain calm and effective under pressure.
- Team-oriented, readily collaborating and working with others to achieve shared goals.

**What could set you apart**
- A Bachelor's degree (preferred).
- Experience in the Collections and Recovery space is a significant plus.
- Working experience in the Financial Services and Insurance industry is desirable.

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