Virtual Community Coordinator

2 weeks ago

Sydney, Australia Colliers International Full time

Company Description

Colliers is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial people with high integrity choose to make a difference.

**Job Description**:
We currently have a great opportunity for YOU to accelerate your success by joining our Workplace Management Services team. This 'hospitality style' division of Colliers is designed for premium businesses that desire best in class service for their guests and employees. We create, curate and manage workplace experiences.

**The Role**

This role is ideal for an experienced customer service professional skilled at customer and/or employee engagement who is ready to transition into the corporate sector.

The Virtual Community Coordinator is the custodian of the virtual event and social spaces and is responsible for:

- Managing Virtual Community programs to provide a first-class online connection for all of the clients' wider workforce
- Ensuring all relevant documentation (links, budget, registrations) is completed in a timely and accurate fashion to support the Community and programs
- Managing planning, setup and delivery of virtual elements of the Community engagement plan to ensure client requirements are exceeded
- Ensuring a premium experience for all hosts, facilitators, VIPs and guests to the Virtual Community, registration procedures followed, and facilitators are provided with required support
- Providing Tier 1 tech support to all Virtual Community events in advance of and throughout the duration of all events
- Strategising integration of the Virtual Community and on-site events/popups/activations nationally and execute implementation
- Working with National Community Manager to ensure communication and signage is executed within the required timeline to promote and share all community programs

**Benefits**
- Competitive above award salary
- Inclusive and diverse team environment
- Access to training and development that will take your career to the next level
- Work - Life balance with a Monday to Friday roster

**Qualifications**:

- Excellent written and verbal communication skills
- Able to work unsupervised and as well as being an effective team member
- Ability to manage multiple concurrent tasks whilst meeting deadlines
- Ability to take direction and follow instructions accurately
- Attention to detail
- Good time management skills
- Customer Service, Concierge or Catering experience
- Intermediate systems and technology skills including Microsoft Suite
- Experience working in a similar role is desirable

Additional Information

Colliers is a leader in global real estate services and a great local success story. Ours is a culture of service excellence and collaboration that provides our people with the ideal platform to engage their clients, develop their skills and accelerate their careers. For you this means a world of opportunity and the power to succeed.

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