Virtual Allocations Coordinator

**What's on Offer**:
We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Allocation to a smaller **supportive team**:

- Enjoy additional yearly **Well-Being and Community** leave days
- **14 week paid parental leave**, with equal benefit for both parents **PLUS **our Bump to Baby program
- **Employee Assistance Program - **support and assistance for you and your partner at those times in life when you need it most
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance
- **Novated Leasing** - enjoy a new car whilst salary packaging with Maxxia
- **Travel and Accommodation -** care hire, travel insurance and accommodation discounts

**Your role**

The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

As a Virtual Allocations Coordinator, you will;
- Create an effective scheduling and rostering service to align Care Worker rosters efficiently to meet customer requirements
- Work within a multi-disciplinary team including internal colleagues, managers & support members as well as external clients and their relatives, Service Providers, & Allied Health Professionals
- Effectively manage roster changes, leave and absence planning and new employee on boarding to ensure effective coverage of all shifts to client needs and service delivery targets
- Assist with providing branch administrational support as required
- Assist with client phone-based inquiries via triage of service support when required
- Support broader allocations team with administrative tasks during core business hours
- Maintain accurate and up to date client and employee records

**Please Note**:We have **multiple Permanent Full Time & Part Time** opportunities working in our Team, between the hours of **5am AEDT to 9pm AEDT **Monday - Friday.

This is a virtual role requiring you to **work from home**.
You will be required to have the following technology requirements;
- Private room/space which can be used for your home office set up
- Reliable/stable internet connection
- Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software, digital note taking and counselling and support simultaneously.

You will be provided with relevant technology equipment to support you with your WFH setup.

**About you**

You are comfortable and well versed in fast paced environments dealing with a range of stakeholders and have excellent administrative and technological skills.

You will work closely with a team of fellow Allocation Coordinators, Service Coordinators & Branch Managers to provide administrative, rostering & allocation support to our Home Care teams.

**Your expertise and qualifications demonstrate the following essential and desirable attributes**:

- Professional verbal and written communication skills
- Experience rostering and scheduling staff in a high volume and fast paced work environment ideal but not essential - we would consider an applicant seeking a career change if you come from a strong Admin/Receptionist support role
- Experience with scheduling and rostering services for a highly contingent workforce with complex and changing client requirements
- Previous experience in Scheduling, Allocations and/or Resource Management ideal but not essential
- Competent using MS Suite and online rostering technology/systems

**To Apply**

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.

**Recruitment Agencies