Direct Services Support Officer

2 days ago

Brisbane, Australia Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships Full time

You effectively provide direct support and take appropriate action to deal with emerging situations; including:

- Providing support and guidance to residential care staff to ensure continuity and quality of support to people living in the accommodation services, including clients support, health and welfare.
- Providing direct support to people living in the accommodation services and accessing respite.
- Responding to emergent situations and critical incidents including those incidents involving serious disruptive behaviour
- You perform roster-related duties such as filling of shift vacancies that may arise and the deployment of staff as required.
- You provide a contact point for after-hours communication and enquiries as required by AS&RS across the state of Queensland.
- You professionally liaise with a range of stakeholders including staff, families, other agencies and the community as required.
- You proactively undertake service-monitoring activities/tasks as determined by the AS&RS Management.
- You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
- You actively contribute to a range of projects and general administrative duties including record keeping and preparing reports as required.
- You recognise and contribute to the AS&RS Governance Structure and Quality and Safeguard requirements, supporting outcomes for clients through the delivery of quality services and continuous improvement.

Applications will remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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