Service Delivery Support Officer,

13 hours ago

Brisbane, Queensland, Australia Queensland Corrective Services Full time $60,000 - $120,000 per year

In the Service Delivery Support Officer role, you will coordinate prisoner and offender services for Correctional Centres and/or Community Corrections including offender management and rehabilitation support services.

The Service Delivery Support Officer will:-

  • Establish key communication processes to coordinate links between correctional centres, community corrections, sentence and case management services, service providers, Parole Board Queensland and QCS Public Service representatives to ensure appropriate and timely advice about programs, services and support are provided
  • Monitor and analyse data to ensure identification and allocation of prisoners and offenders to the appropriate services, both internal and external
  • Collation and provision of data and reports on service delivery performance
  • Establish effective working relationships between QCS and service providers to support the release planning process
  • Provide guidance to correctional centres, community corrections, sentence and case management services, or contracted service providers in relation to identified service delivery needs
  • Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements
  • Provide ongoing support and practical assistance to external and internal service providers
  • Liaise with ORMS units, correctional centres, community corrections, sentence and case management services, and service providers about prisoner and offender course/service allocation and respond to queries in relation to availability
  • Assists with coordination of services, schedules and program or course allocation, and any scheduling or allocation tool for courses and classrooms, including development of master schedule and setup information
  • Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required
  • Carry out administrative duties as requested
  • Provide information technology support and undertake device security checks
  • Ensure the security and confidentiality of QCS property and information

The incumbent may be required to undertake other duties as required outside of these primary accountabilities.

Applications to remain current for 12 months.

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