Customer Success Coordinator

1 week ago

West End, Australia Intouch Data Full time

**Description**:
Who are we?

We are going through a very exciting period of change and growth where the Customer Success function of the business is leading a lot of this change. If being a customer centric, fast-paced team sounds like the role for you - read on

A little about the role and responsibilities:
We are on the lookout for an exceptional individual with a strong rapport in client services preferably (but not exclusively) in a SaaS, B2B environment.

Joining our growing Customer Success team as a customer success coordinator, you will assist our clients in maximising the value from our two major products; business intelligence platform and customer data/relationship management.

Some responsibilities of the role:
Continuous coordination across departments as part of our cross-functional team to ensure customer requirements are met

Create and maintain internal documentation and external knowledge bases

Analyse and report on client data as required by generating reports from both platforms

Be proactive in ensuring data quality, raising any discrepancies internally for further investigation, and informing customers in a timely manner

Maintain proactive client contact to nurture existing relationships through regular business reviews

Continuously look for opportunities to improve current practices and be proactive in bringing these to attention

Assist onboarding and activation of new customers through training and access

Open to flexible hours due to customer time zone restraints

Organised and autonomous work ethic

Your experience:
What’s in it for you?

Be a part of an ever-moving team that is not afraid to shake things up and recognise growth opportunities both externally with our customers and internally with our processes.

Join a company with a large international base that is growing further, and faster still. You will receive continuous professional development opportunities while being part of a supportive and encouraging team.

We offer a relaxed work environment, growth opportunities, training and mentoring, annual paid flu jabs, and we help to start your day with a good cup of coffee (or tea).

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- We started off solving the hardest problems for some of the biggest hotels worldwide. Over 20 years later, we have the knowledge and track record to say, “We’ve got it covered.” Our values define us and guide how we make decisions, solve problems, and treat each other.

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