Customer Success Consultant

2 weeks ago

West End, Australia Silver Chef Full time

**Introduction**:
Our team is growing If you want to leverage your customer service & retention experience and work in a purpose and people led organisation, then we’d love you to join us

SilverChef isn’t your average contact centre. With a culture focused on how we help our customers, our community and support each other, we think it’s pretty awesome. Your previous success working in contact centers will see you enjoy:

- Monday to Friday schedule, earliest start 7am and latest finish 5pm
- A great base salary starting from $55K based on your experience
- 15th August start date

The Role
- We love our team members to enjoy the freedom to have quality, meaningful conversations with our customers. We trust all our team to make the right decisions for our customers, our organisation and each other.
- Supporting either our new customers at the start of their SilverChef journey OR our existing customers find the right solution to continue their SilverChef journey, your focus will always be on delivering outstanding customer experiences.

About You

A dedication to outstanding customer service is key. You love to find out what your customer needs and then deliver them the solution. You bring with you:

- Demonstrated experience in a contact centre with a customer service and/or retention focus
- Attention to detail and a commitment to getting it right, first time, every time
- You love working within a high performing team - reaching and exceeding KPI’s, and collaborating with our stakeholders to achieve success
- Committed to contributing to a positive, collaborative and genuine team culture

Why should you join our Team?
- An amazing and diverse team that actively encourages everyone to bring their true, authentic self to work every day.
- A culture that celebrates birthdays, anniversaries and special dates and that is committed to support our community through meaningful action like company organized volunteer days, workplace giving, and profits for purpose initiatives.
- Flexibility that suits YOU. We know it’s different for each of us, so tell us what it means to you and how we can help you find your balance
- Comprehensive, 3 week induction training so you’re set up for success. Then ongoing coaching and development for your career growth.
- A great city fringe office location with river views

At SilverChef we have a clear purpose - to help people achieve their Dreams. Our customers are hospitality entrepreneurs, and we provide them with flexible equipment finance that allow them to start and grow their business. We use our business as force for good and are proudly part of the global BCorp movement.

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