Customer Onboarding Coordinator

3 days ago

West End, Australia Intouch Data Full time

**Description**:
**Who are we?**

We are going through a very exciting period of change and growth where the Customer Success function of the business is leading a lot of this change. We are onboarding customers left, right and centre and need someone to liaise, coordinate and manage multiple onboarding deliverables seamlessly. If you are up for a challenge, customer-centric in mindset and love a process - read on

**A little about the role and responsibilities**:
We are on the lookout for an exceptional individual with a strong rapport in client and project management preferably (but not exclusively) in a SaaS, B2B environment.

Joining our growing Customer Success team as the customer onboarding specialist, you will coordinate with our newly signed up and upgrading clients to ensure their onboarding is seamless and successful.

**Some responsibilities of the role**:

- Onboarding and activation of new customers
- Minimising Time to Value by effective pre-sale and post-sale training and ongoing support of our products via video webinars (live and pre-recorded)
- Continuous coordination across departments as part of our cross-functional team to ensure customer requirements are met
- Create and maintain internal documentation and external knowledge bases
- Analyse and report on client data as required by generating reports from both platforms
- Be proactive in ensuring data quality, raising any discrepancies internally for further investigation, and informing customers in a timely manner
- Maintain proactive client contact to nurture existing relationships through regular business reviews
- Continuously look for opportunities to improve current practices and be proactive in bringing these to attention
- Open to flexible hours due to customer time zone restraints
- Organised and autonomous work ethic

**Your experience**:
**What’s in it for you?**

Be a part of an ever-moving team that is not afraid to shake things up and recognise growth opportunities both externally with our customers and internally with our processes.

Join a company with a large international base that is growing further and gaining momentum. You will receive continuous professional development opportunities while being part of a supportive and encouraging team.

We offer a relaxed work environment, growth opportunities, training and mentoring, annual paid flu jabs, and we help to start your day with a good cup of coffee (or tea).

If you’re up for the challenge, please send through your resume with a covering letter outlining just why you're the perfect fit for our role

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- We started off solving the hardest problems for some of the biggest hotels worldwide. Over 20 years later, we have the knowledge and track record to say, “We’ve got it covered.” Our values define us and guide how we make decisions, solve problems, and treat each other.

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