IT Helpdesk Technician

6 days ago

Sydney, Australia Advanced Navigation Full time

Advanced Navigation is one of the world’s most ambitious innovators in AI robotics and navigation technology across land, air, sea and space. While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world. Since 2011, the company has experienced great success and has progressed into several deep, new technologies. Our fields of expertise include underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics.

In this role you ensure the team remains productive by providing IT helpdesk support to a growing global company. You will enable the company grow at scale by collaborating with your team and other departments to ensure the support process is efficient and effective.

**Role Responsibilities**:

- Provide day-to-day IT support for a large team of staff, by telephone, face to face or online
- Set up and manage IT hardware, software and user accounts for new starters, including remote setup for team members based outside of Sydney
- Support the IT team to monitor and maintain technical infrastructure, storage and network traffic to optimise performance and efficiency across the business
- Support deployment of new systems and manage/support IT projects as required
- Support and maintain cyber security compliance
- Contribute to the development and maintenance of our IT documentation and policies
- Manage IT assets, including asset registers, storage and repairs
- Procure and manage office IT equipment, such as teleconference equipment, PCs and screens

**Qualifications**:

- Tertiary qualification in a related technical field is a nice to have

**Experience**:

- 1 year of relevant IT help desk / support experience
- Experience working in a security-critical environment is a nice to have

**Skills**:

- Excellent written and verbal communication skills
- Excellent time management, driven to work quickly
- Strong attention to detail
- Well developed analytical and problem-solving skills
- Ability to execute in a fast-paced environment
- Experience with Windows Server, Linux, security-oriented networking, virtualisation, and hybrid (cloud and on-site) hosting of internal and client facing services is a nice to have

**What are some of the benefits you will have access to?
Apart from the above you will be doing your life's best work in a large, fun office in central Sydney close to all public transportation, with coffee and breakfast provided, to keep you going throughout the day.

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