Desktop Technician

4 days ago

Sydney, Australia EIL Global Full time

Key Responsibilities Include:

- Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.
- Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
- Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
- Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.
- Collaborate with vendor IT teams (network, security, server) to resolve cross-functional issues.
- Coordination with Boston office and vendors regarding all IT-related matters, including AV, networks, telephones, and other relevant IT areas.
- Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
- Maintain accurate records of issues and solutions in a ticketing system.
- Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
- Monitor and implement security protocols to protect IT infrastructure.
- Offer guidance to other Desktop Technicians.
- Perform other duties as part of global support model.

**REQUIRED SKILLS, QUALIFICATIONS & EXPERIENCE**:
Bachelor’s degree or equivalent.
- 2-5+ years of experience in desktop support, IT helpdesk, or a similar role.
- Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP). - Experience with system imaging, deployment, and hardware upgrades.
- Strong problem-solving and analytical skills. - Ability to manage time effectively and handle multiple tasks.
- Excellent written and verbal communication skills.
- Team-oriented, with the ability to work independently and provide guidance to staff members.
- Knowledge of IT security principles and experience implementing security measures.
- Onsite 5 days per week in Sydney. Infrequent visit to Melbourne office.
- Overtime nights and weekends as required
- Other tasks and responsibilities as deemed appropriate

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- Sydney NSW (preferred)

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