Team Leader

4 days ago

Surfers Paradise, Australia Cross Country Swimming Full time

Working closely with the CEO on the Gold Coast, we are seeking the expertise of an experienced industry professional to manage a suite of trips which will vary, alongside a team of passionate leaders and destination team members.

With the ability to work remotely and from the head office, this position is ideal for those not necessarily located on the Gold Coast but wishing to continue in their career in tourism with a flexible working arrangement.

Cross Country Swimming is part of a group of companies in adventure travel that have over 25 years of experience operating authentic and unique adventure holidays with a genuine focus on the paths less travelled.

We are the pioneers in designing groundbreaking itineraries in many destinations, especially Asia, and many years of 5 star reviews saying our trips allow clients to do many activities that they didnt think possible. As the leaders in swimming related multi activity travel, we focus on sustainable and regenerative tourism practices and offer big adventures with a small footprint. With a staff of dedicated and passionate travelers, this is a perfect opportunity to mix business with pleasure

You’ll be responsible for (but not limited to):

- Managing a suite of trips
- Supporting clients with sales requests - for group and private itineraries
- Liaising with ground operators in each area on itineraries, costs, quality controls, private groups and positive impact projects
- Writing trip copy for inclusion in brochures/website
- Writing trip notes and pre departure information for each trip
- Assessing feedback from client questionnaires and responding to same
- Trouble shooting
- Product comparisons
- Ensuring trips in the field operate to the highest environmental and safety standards
- Creating ground breaking itineraries which satisfy our travellers thirst for adventure

To be considered for this position you will need to demonstrate the following competencies:

- Minimum of 2 years of travel industry experience, preferably in a similar role and in adventure travel ideally
- Comprehensive first hand travel experience to many of our destinations, such as Japan, Australia, Greece, Indonesia, Galapogas, Borneo, Fiji, Solomon, Philippines
- Excellent attention to detail
- Ability to use initiative and think laterally
- Great written and verbal communication, organisational and negotiation skills
- Proficiency in Office 365 suite (including Word, Excel, PowerPoint) and some CMS experience desirable, along with self-sufficiency and capacity to learn systems quickly
- A drive to contribute positively to the team, capacity to build a strong rapport with stakeholders and to participate in conferences, info nights and events
- A genuine passion for adventure travel with open water swimming focus and the capacity to translate this into creating innovative itineraries

**Job Types**: Full-time, Part-time, Fixed term, Contract
Contract length: 6 months

Pay: From $30.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Paid volunteer leave
- Professional development assistance
- Referral program
- Travel reimbursement
- Visa sponsorship
- Work from home

Supplementary Pay:

- Bonus
- Penalty rates
- Performance bonus
- Tips

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Surfers Paradise, QLD 4217

Application Deadline: 31/03/2024

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