Client Services Officer

2 weeks ago

South Wharf, Australia DCA Careers Full time

Excellent opportunity for a customer-orientated professional to assist with daily account management
- Permanent full-time career opportunity within a supportive, growth focused organisation
- Provide solutions to client requests on a day to day basis
- Internal Opportunity - 6 Month Secondment role.

The Role
An exciting opportunity has arisen for a Client Services Officer to support our Back Office department and deliver first class solutions to our clients. The role will assist with the daily management of the client account/s ensuring SLAs and met and effectively maintained as well as provide administrative support and perform analysis work as required. Reporting directly into the General Manager - Customer and Client Services, you will use your specialist operational knowledge and problem solving skills to provide prompt resolution to client requests or issues identified from internal operational teams. The Essentials

**Your key responsibilities will include**:

- Liaise with the client services and internal operational teams on day to day matters as required.
- Manage resolution of issues with internal departments and client incorporating appropriate documentation, reporting, follow up and communication.
- Undertake administrative account management tasks as required e.g. writing change request responses, scheduling meetings, taking minutes, gathering detail on issues and preparing client reports.
- Perform analysis as required to provide appropriate detail around issues in order for effective decisions to be made.
- Ensure consistent delivery to internal and external commitments.
- Attend meetings where required e.g. Project meetings, Internal change meetings
- Review contractual requirements and flag any potential breaches or risks
- Prepare and deliver change notification to the operations
- Investigate and respond to client and stakeholder requests and complaints

What you will bring

**In order to be successful you will possess**:

- Understanding of BPO environment
- Excellent communication skills, both verbal and written and the ability to liaise with clients
- Ability to work autonomously and have a proactive response to issues or requests
- Excellent organizational skills with the ability to manage multiple tasks with conflict deadlines
- Demonstrated ability in influencing positive outcomes
- Previous experience in managing client issues / relationships
- Basic level of commercial acumen
- Excellent attention to detail
- A high degree of resilience

**If you are successful in this role, you will enjoy**:

- A supportive, friendly and professional team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program

What's Next?
Orikan is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Client Services Officer

    2 weeks ago

    South Wharf, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis The Role An exciting opportunity has arisen for a Client Services Officer to support our Back Office...

  • Client Services Officer

    4 days ago

    South Wharf, Australia DCA Careers Full time

    Excellent opportunity for a customer-orientated professional to assist with daily account management - Permanent full-time career opportunity within a supportive, growth focused organisation - Provide solutions to client requests on a day to day basis Our Business DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative...

  • Client Services Officer

    1 week ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Officer

    4 days ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Client Services Officer

    1 week ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a call centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join our team of client services officers and...

  • Client Services Officer

    2 weeks ago

    South Melbourne, Australia APM Full time

    Forget everything you know and expect about working in a call centre customer service team. This is a contact centre environment where you’re encouraged to use your brain! We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients. Join a team of customer service officers and...

  • Customer Service Representative

    7 days ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Mailroom Officer

    6 days ago

    South Wharf, Australia DCA Careers Full time

    Permanent full-time position - Monday to Friday 8:00am - 4:00pm - Attractive Salary Package on offer - $54,775.80 plus superannuation - Based at our modern South Wharf office Our Business DCA Cities is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating: -...

  • Customer Service Rep

    4 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: **Description**: **Key Responsibilities**: - Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits - Facilitate the clearance of debts by...

  • Customer Service Representative

    7 days ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers...