Customer Experience Coordinator

4 days ago

Molendinar, Australia Kinetic Full time

**About us**:
**Kinetic** is Australia and New Zealand’s largest and most diverse bus operator, moving more than **100 million passengers** per year across some of the most recognisable names in bus transport. We deliver these services through our team of over** 7300 people** and fleet of over **4900 buses**.

As a business who genuinely cares about our **customers**, our **people**, and our **environment**, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

**The opportunity**:
**Kinetic **is on the lookout for a **Customer Experience Coordinator** who eager to participate as a member of an extended service team to ensure customer satisfaction is at the core of every decision and behaviour.

**1 full-time** & **1 Casual position **available**, **both** **based** at our **Molendinar Depot. Call centre hours cover 6am to 9pm, 7 days per week, including public holidays.

**You’ll be involved in**:

- Identifying and escalating significant customer complaints to the Customer Experience Manager as required.
- Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Responding to customer queries relating to general service information, lost property etc.
- Working with our internal teams to raise awareness of customer feedback trends to improve the customer experience on our bus services.

**The boxes you'll tick**:

- Previous experience in customer complaints (public transport industry knowledge highly desirable).
- Strong written communication and verbal skills including professional phone manner to interact with people from diverse backgrounds.
- A sense of curiosity and attention to detail to investigate customer feedback cases across a dynamic transport network/organisation.
- The ability to remain calm and respond appropriately, exercising good judgement while working in high pressure environments.
- Conflict resolution skills and the ability to de-escalate situations.
- The ability to think on your feet and problem-solve on the spot.
- A team player who committed to delivering customer service excellence
- Intermediate computer literacy including MS Office (Word, Excel, and PowerPoint).

**The benefits of working with us**:

- Secure employment with Australasia’s leading mass transit bus operator.
- Diverse, inclusive and supportive work environment.
- Career development and progression opportunities.
- Comprehensive employee assistance program including wellbeing, financial and nutritional coaching, counselling, and legal advice.
- Depot with free on-site parking and in close proximity to public transport.

**About us**:
**How you apply**:
Kinetic is proud to be an **Equal Opportunity Employer** and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First People, and people from diverse social, cultural and gender backgrounds.

If you are ready for a challenging and rewarding career with Kinetic then click the 'Apply’ button now

Video

  • Customer Service Assistant

    3 days ago

    Molendinar, Queensland, Australia Master Hire Pty Ltd Full time $45,000 - $60,000 per year

    WHO WE AREMaster Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in...

  • Parcel Processing Coordinator

    2 weeks ago

    Molendinar, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Communications Coordinator

    1 week ago

    Molendinar, Australia Kinetic Full time

    Diverse, inclusive and supportive work environment to help you succeed - Excellent opportunity to showcase your passion for effective communication - Produce written and visual content for various internal and external communication channels **About us**: **Kinetic** is Australia and New Zealand’s largest and most diverse bus operator, moving more than...

  • Customer Service Executive

    3 days ago

    Molendinar, Queensland, Australia Carbiz Replacement Cars Full time $45,000 - $60,000 per year

    $27-$28 p/h  Base + Super + APR + Bonus IncentivesFull-time opportunities availableCollaborative team culture and surrounded by like-minded individualsCarbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Executives.About Us:Your success is our success Carbiz offers the best end-to-end accident...

  • Customer Service Executive

    2 days ago

    Molendinar, Australia Carbiz Full time

    **$27-$28 p/h + Super + APR + Bonus Incentives!** - **Part-time & Full-time opportunities available!** - **Collaborative team culture and surrounded by like-minded individuals!** **Looking to kickstart your career, earn great money, and gain real-world experience? Whether you're fresh out of school or juggling uni, this is the perfect opportunity to get...

  • Tender Coordinator

    2 weeks ago

    Molendinar, Queensland, Australia Civilmart - Precast Civil Industries Full time $90,000 - $120,000 per year

    Introduction:About Us;Civilmart and Infrastructure Products Australia (IPA) have amalgamated under the global parent company CRH. This merger marks a significant step in strengthening Australia's civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete...

  • Specialist - People Experience

    1 week ago

    Molendinar, Australia Kinetic Full time

    Drive transformative change by providing strategic guidance and operational support on people matters! - Work closely with leadership teams and P&C centers of excellence to implement innovative HR initiatives. - Utilise your expertise in HR practices and legislation. **The opportunity**: The **Specialist - People Experience** plays a pivotal role in...

  • Service Coordinator

    2 days ago

    Molendinar, Queensland, Australia Headway ABI Australia Full time $60,000 - $80,000 per year

    Full-time, permanent position (76 hours per fortnight)Headway ABI is a not-for-profit organisation working to enhance the independence and lifestyle of people living with neurological or physical disability due to Acquired Brain Injury. Headway ABI promotes independence, self-confidence, self-improvement and facilitates community reintegration. Headway...

  • Customer Service Representative

    1 week ago

    Molendinar, Queensland, Australia Budget Pet Products Full time $45,000 - $60,000 per year

    Location: Gold Coast, QLDWork Type: Casual, Office-Based RoleWhat makes us different?Great team environment and vibesPet-friendly office space.No weekend, public holiday or night work - we fit around your lifestyle and personal commitments.About us:Budget Pet Products is Australia's largest family-owned online pet retailer. Our vision is to make pet...

  • Customer Service Assistant

    5 days ago

    Molendinar, Australia Famous Footwear Full time

    Ladies footwear - Position would suit someone with attention to detail who aspires to climb the ladder - Flexible casual hours (20 - 30hrs p/week) - Positive and supportive working environment - On the job training supplied - Location Molendinar, QLDS 4214 - Manual labour involved, would best suit fit and healthy person - Training on the job, experience...