Concierge

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Join our dynamic team as a Concierge for the prestigious Brights & Park precinct This exciting opportunity covers both 469 and 485 La Trobe Street, with your home base at the concierge desk in the 485 La Trobe Street lobby. You'll serve as the primary point of contact for tenants and visitors across both buildings, making regular visits to the 469 lobby to ensure seamless operations throughout the entire precinct.
**An overview of the role**:

- Provide warm, friendly welcomes to all customers and visitors
- Deliver VIP meet and greet services and building tours
- Maintain pristine Front of House areas and provide local area guidance
- Promote retail tenancies and community events across the precinct
- Facilitate wellness classes, monthly trivia, and customer experience initiatives
- Drive WorkLife platform engagement and manage digital communications
- Host community events and prepare activation briefs
- Provide hotel-style services including restaurant bookings, transport arrangements, and event bookings
- Manage concierge platforms, data systems, and meeting room facilities
- Support customer retention strategies through data capture and analysis
- Adhere to WHS policies and assist with administrative duties

**Sound like you? This is what we’re looking for**:

- Customer service experience
- Friendly, can-do attitude with excellent communication skills
- Professional presentation and natural initiative
- Strong computer skills including Microsoft Office
- Ability to multitask and work flexible hours
- Team player mentality
- Certificate in Hospitality/Business
- Fire Warden or First Aid experience (or willingness to train)

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.