Enrolment and Admission Officer

4 days ago

West Melbourne, Australia Australian College of Professional Studies Full time

Australian College of Professional Studies (APCS) is recognised as a quality provider of a broad range of courses across, Vocational Education and Training, in the western region of Melbourne.

**Primary Objectives**

Dependability, responsibility, and consistency in performance when performing the below tasks.
- Actively markets and promotes ACPS to prospective domestic students.
- Turns at least 35% of the leads into actual enrolments (KPI).
- Plan and implement a high conversion rate strategy (converting students from lead to actual enrolments)
- Provide high standards of customer service
- Efficient administrative processes including guiding pre-training review, LLN quiz, enrolment forms, and preparing training plan.
- Maintenance of accurate and up-to-date records of enrolment inquiries, and applicant inquiries commencements.
- Facilitate a smooth class commencement by providing students with appropriate induction, step-by-step log-in in Microsoft teams, and student-friendly onboarding facilitation.

**Key Accountabilities**
- Promotes upcoming qualification enrolment periods through different methods and ensures enrolment and admission process is clearly explained to all stakeholders
- Share student’s success stories to encourage enrolment
- Maintains and manages enrolment waiting lists and coordinates group enrolments
- Provides students with relevant information that explains what is involved in completing accredited training and assessments including course outlines, fee schedule, learner handbook, and other resources before enrolment
- Allocate students to Trainer/Assessors, in consultation with the Training Manager
- Liaises with ACPS managers of staff enrolling in qualifications to keep them abreast of the enrolment process and study progress.
- Engages students and connects them to support the establishment of student study groups through yammer and other means of communication, to support successful completion
- Accurately captures student data in VETrak and other RTO systems

**Administration**
- Manages the central RTO mailbox and all inquiries are responded to promptly and appropriately
- Maintains accurate student records
- Arranges graduation events to celebrate and promote successful completion of qualifications, arranging speakers, gifts, room booking, and catering.
- Strong documentation skills. Ensure enrolment documents are version controlled, with out-of-date materials archived, electronic filing systems easy to use and document naming and saving protocols followed.
- Contributes to continuous improvement of ACPS

**Knowledge, Skills, Experience, and Values Required**
- **Minimum of two years of administration and enrolment experience in complex environments.**:

- Strong skills of persistency, consistency, persuasion, and follow-up.
- High level of attention to detail.
- Time control: works smarter
- Dependability and a strong work ethic
- Commitment and willingness to work under tight deadlines
- Demonstrated administrative and customer service experience essential.
- Well-developed computer skills
- Good communication skills, friendly and reliable
- Teamwork and stay calm in stressful or emergent situations; help those around you feel more at ease.

**Job Types**: Full-time, Permanent

**Job Type**: Contract

**Salary**: From $45,000.00 per year

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