
Enrolments & Admissions Advisor
20 hours ago
At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive - and that it’s all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.
From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries - and working together to build a future we can all trust.
**About the Role**
As an Enrolments & Admissions Advisor you will provide details of study options to help prospective delegates, and the employers of prospective delegates to help them make an informed decision on which course will best help them meet their aspirations. Potential delegate / student enquiries will have come in via past delegates, current employer partners, or via social media or website lodged enquiries. Once a course has been chosen, the delegate is to be fully enrolled, with payment taken, and paperwork sent to allow them to access the upcoming study date agreed to.
This role will be primarily phone based and can be completed partially remotely.
You will share our strong on-going commitment to quality and service to our customers with a passion towards helping individuals meet their career aspirations. This includes converting registrations to enrolments and ensuring students are given support; both pre and post training commencement.
**Some Key Responsibilities**:
- Successfully manage inbound and outbound phone and web-based enquiries;
- Provide accurate enrolment advice to prospective delegates;
- Achieve and exceed daily/weekly targets and KPIs regarding the timeliness of response times, customer service provided, and delegate/student conversions;
- Provide suitability advice to ensure that courses offered are suitable for the potential delegate aligned with their career aspirations;
- Complete enrolment documentation and processes aligned with the course/s chosen to study;
- Demonstrate accurate and efficient use of systems to follow up on leads and process data: Salesforce and Axcelerate;
- Collaborate regularly with internal team members to support high level customer service and solutions and support processes around the design of tailored program offerings and solutions to meet the specific needs of B2B partners;
- Effectively manage the CRM database to identify opportunities for potential enrolments including across ALC Training, Tesserent and Thales clients and propose and support initiatives to drive overall growth across the broader Tesserent group;
- Understand and promote all benefits and features of our programs;
- Provide excellent customer service to all potential clients;
- Deliver accurate and compliant information, regarding courses and eligibility;
- Ensure all students registration meet the eligibility requirements and are compliant and error free;
- Maintain and provide lead, engagement and sales reports as required and requested i.e. daily, weekly.
**About You**
- Proven ability to effectively work in a call centre/lead management environment, preferably within the education sector;
- Exceptional communication skills;
- Proven ability to multi-task and work in a busy team environment;
- An ability to build and nurture strong relationships via both face to face and call centre environments;
- Demonstrated ability to work under pressure;
- Ability to work independently and within a team;
- Experience in an RTO/administrative environment or similar, as well as a strong suite of organisational, problem solving, time management and planning skills;
- Proficient use of Microsoft Office Suite;
- Salesforce and Axcelerate experience (preferred);
It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right - no matter your background or personal circumstances - please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.
We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.
Read more about our WORK180 endorsement.
-
Enrolments & Admissions Advisor
3 weeks ago
Melbourne, Victoria, Australia Thales Full timeOverviewJoin to apply for the Enrolments & Admissions Advisor role at Thales.Direct message the job poster from ThalesAbout The RoleAs an Enrolments & Admissions Advisor, you'll guide prospective delegates and their employers in selecting the right course to meet their career goals. You'll respond to enquiries from various channels, providing clear advice...
-
Enrolments & Admissions Advisor
3 weeks ago
Melbourne, Victoria, Australia Thales Full timeOverviewJoin to apply for the Enrolments & Admissions Advisor role at Thales.Direct message the job poster from ThalesAbout The RoleAs an Enrolments & Admissions Advisor, you'll guide prospective delegates and their employers in selecting the right course to meet their career goals. You'll respond to enquiries from various channels, providing clear advice...
-
Enrolment Advisor
3 days ago
Melbourne, Australia Boundless Learning Full timeAt Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have...
-
Baa - Admissions & Enrollments Officer
7 days ago
Melbourne, Australia UP Education Full time**Who are we?** Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are Registered Training Organisation’s (RTO’s) that works with employers, industry, and students to achieve exceptional training results. We live and breathe building and construction. We intimately understand the industry and have strong relationships...
-
Enrolment and Admission Officer
3 days ago
West Melbourne, Australia Australian College of Professional Studies Full timeAustralian College of Professional Studies (APCS) is recognised as a quality provider of a broad range of courses across, Vocational Education and Training, in the western region of Melbourne. **Primary Objectives** Dependability, responsibility, and consistency in performance when performing the below tasks. - Actively markets and promotes ACPS to...
-
Enrolment and Admission Officer
19 hours ago
West Melbourne, Australia Australian College of Professional Studies Full timeAustralian College of Professional Studies (APCS) is recognised as a quality provider of a broad range of courses across, Vocational Education and Training, in the western region of Melbourne. **Primary Objectives** Dependability, responsibility, and consistency in performance when performing the below tasks. - Actively markets and promotes ACPS to...
-
Admissions Associate
2 days ago
Melbourne, Victoria, Australia Wesley College Melbourne Full time $60,000 - $90,000 per yearWesley College Melbourne, a school of the Uniting Church, established in 1866, is one of Australia's leading and most respected co-educational independent schools. With an enrolment of 3,400 students from ECLC to Year 12, it comprises three metropolitan campuses in Melbourne, at St Kilda Road, Glen Waverley and Elsternwick, outdoor education sites at...
-
Customer Success Coach, Enterprise
2 weeks ago
Melbourne, Australia Culture Amp Full time*We have a _**_remote-first culture_**_ and this position can be based anywhere from Australia. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you.*_ **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 5,000...
-
Admissions & Marketing Manager
2 weeks ago
Melbourne, Victoria, Australia Victorian Government Full time**Overview**:**Work Type**:Fixed-term - Part-time**Salary**: Salary not specified**Grade**:Education Support - Level 1, Range 3**Occupation**:Administration**Location**:Melbourne - Southern suburbs**Reference**:1491824**Selection Criteria**:- Demonstrated experience in managing admissions or enrolments, preferably in an educational or community setting, with...
-
Colombian Student Advisor
2 weeks ago
Melbourne, Australia Spiible Full timeWe are seeking a dynamic and passionate Student Advisor to join our team at Spiible, an international student recruitment platform. As a Student Advisor, you will play a crucial role in guiding prospective international students through the enrollment process and assisting them in making informed decisions about their educational...