Contact Centre Agent

2 days ago

Campbelltown, Australia I-MED Full time

**Join Our National Contact Centre Team at I-MED Radiology**

**Role**: Contact Centre Representative

**Location**: Campbelltown, NSW

**Rate**: $29.85/hour + Super

**Hours**: Full-Time, 38 hours per week, Mon-Fri

**Operating Hours**: 8am - 7pm AEST / 8am - 8pm AEDT

**Start Date**: Monday, 21st July 2025

This role is based in our Campbelltown office. Hybrid/work-from-home options are available after 3 months' tenure, except for late shifts, which are fully remote as described below.

**Save the Date**

**Ready to make a difference?**
Become the first point of contact for patients at I-MED Radiology in our National Contact Centre. Help guide them through their healthcare journey with care, compassion, and support.

**What We Offer**:
**Supported Induction**:
Kick off your journey with 6 weeks of comprehensive training with ongoing support during your first 4 months:

- **2 weeks** in the classroom
- **4 weeks** in a hands-on "nesting" period, with expert trainers and coaches by your side
- **E-Learning cross-skilling** to set you up for success as a National Contact Centre Agent

**Work Remotely for Late Shifts**:
Late shifts (10am-6pm or 11am-7pm AEST / 12pm-8pm AEDT) are fully remote, allowing you to work from the comfort of your home.
To support this, you'll need:

- A quiet, ergonomic home setup
- Dual screens and a reliable high-speed internet connection
- A computer or laptop

**Hybrid Working Options**:
Daytime shifts (8am-5:30pm) are initially worked from the office, with the option to transition to a hybrid model after 3 months.

**Perks of Our Campbelltown Location**:

- Easy access to public transport, including nearby bus and train stations
- Vibrant local area with shopping, dining, and coffee options within walking distance
- Modern office facilities designed for comfort and productivity

**Ongoing Support**:

- Weekly check-ins with your leader
- Dedicated online support chats
- Regular team engagement activities to keep you connected

**Career Growth Opportunities**:
Enjoy clear career pathways and the chance to grow within a dynamic team.

**Engaging Culture & Perks**:

- Monthly office events filled with fun and team bonding
- Reward & Recognition program and access to salary packaging & benefits programs

**Who You Are**:

- **A Great Communicator**: You love helping others and making a positive impact.
- **Empathetic**: You connect with people and understand their needs.
- **Cool Under Pressure**: You thrive in a fast-paced environment.
- **Detail-Oriented**: You take pride in accuracy and meeting Quality & Service KPIs.
- **Eager to Learn**: No call centre experience? No problem Your enthusiasm is what counts.

**About Us**:
At I-MED Radiology, we're a team of 4,000+ professionals making a difference across Australia. With over 250 clinics and millions of patient procedures annually, we're dedicated to providing exceptional care.

Follow us on LinkedIn

**Vervoe Assessment** - We prioritise the skills you bring to the role over your prior experience. That's why our process includes an online skills assessment from Vervoe. The Vervoe assessment gives you the opportunity to complete a sample of job-related tasks, offering you a glimpse into what it's like to work in this role while allowing us to see your skills in action beyond your resume.

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