Customer Support Officer

**Employment Type**:

- Permanent Full Time

**Hours per fortnight** - 80

**Job Category**:

- Technical - Information Technology/Services

**Req Id -** 6200
- Support the delivery of ICT for public health services across the Barwon and Victorian Southwest Region
- Enjoy a work/life balance while helping connect our community to the future of health care
- Find satisfaction in a position that offers diversity, complexity, and fulfilment
- Permanent full-time, 80hrs/fortnight, ADOs, 5 weeks leave & salary packaging

**About Barwon Health**
- Barwon Health is one of the largest and most comprehensive regional health services in Australia, providing care at all stages of life and circumstance. Services available through Barwon Health cover the full spectrum from primary care, community services, aged care, rehabilitation, mental health, emergency and acute care. We serve more than 500,000 people through the efforts of more than 9000 staff and volunteers across more than 20 sites. Barwon Health is committed to developing a vibrant culture of education, training and research that advances health and wellbeing for all.

**About Our Facility**

Our major sites include University Hospital Geelong in Geelong’s CBD, the McKellar Centre precinct in North Geelong, Barwon Health North in Norlane, and residential aged care facilities spanning the region. Comprehensive mental health, community health and dental services are delivered through various programs across the Barwon South West Region, including Torquay and Colac.
- With Barwon Health as our lead agency, the South West Alliance of Rural Health (SWARH) provides IT services as a consortium of public health agencies situated through-out the South West region of Victoria.

**About the Role**

**About the culture**
- Barwon Health is a values driven organisation and you will thrive working in a culture that values respect, compassion, commitment, accountability and innovation.
- As an important part of the SWARH team, work with like-minded people striving to better enable community health outcomes through the use of technology.

**Barwon Health staff benefits**
- Excellent working conditions with a high sense of job satisfaction
- A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
- Wide-range of professional development opportunities to enhance your career
- Attractive salary packaging benefits. Living expenses capped at $9,010 and meals and entertainment capped at $2,650

**About Geelong**
- Derived from the local Wadawurrung Aboriginal name for the region Djilang, Geelong is thought to mean ‘Tongue of Land’.
- Geelong offers a range of lifestyle choices including inner city, coastal, suburban and rural homes
- Geelong is home to world class schools and education providers
- Doorstep to the Great Ocean Road, Bellarine Peninsula and the Surf Coast
- Appreciate our vast and abundant parklands, sports and entertainment attractions, and thriving dining and shopping complexes

**Diversity and Inclusion**
- Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
- We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, and family structures. We proudly support LGBTIQA+ inclusion and are committed to a safe and inclusive workplace for all.
- Aboriginal and/or Torres Strait Islander peoples
- LGBTIQA+ community members
- People of all gender identities
- People with disability
- Culturally and linguistically diverse communities
- If you need adjustments to participate in the recruitment process, please contact us.
- Barwon Health is a child-safe and totally smoke-free workplace.
- Prior to commencement with Barwon Health, all new employees are required to provide a completed Barwon Health Immunity Status form and have Staff Care clearance.
- This role requires you to provide evidence of a 2025 influenza vaccination._

**Contact person: Gareth Quick**
**Phone**:(03) 4215 1226

**Application closing date: 21st, October 2025**

**Position Description**
- Are you currently a Barwon Health employee? If so, please follow the links below on how to apply._