Aps3 Participant Support Officer

2 weeks ago

Geelong, Australia HAYS Full time

Full time, Federal Government opportunity in the heart of Geelong

**Your new company**

Hays are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Western Victoria & Geelong.

My Federal Government Client located in Geelong VIC, is currently seeking an APS3 Participant Support Officer for an 18-month temporary assignment, with the potential to extend.

**Your new role**

As an APS3 Participant Support Officer, you will work full-time hours, providing clerical, administrative and operational support to the Complex Needs Branch. As the APS3 Participant Support Officer, you will have public contact and will be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Responsibilities will include:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.

**What you'll need to succeed**

To succeed as the APS3 Participant Support Officer, you will need:

- Experience in a customer service role, face to face desired
- Excellent communication, both written and verbal
- Demonstrated ability to liaise with people living with disability and their families/carers
- Australian Citizenship
- Current Employer Working with Childrens Check (WWCC)

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $37.36 + super, an opportunity to progress your career with this Federal Government organisation, working from home flexibility and:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online time sheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with consultants throughout the duration of your assignment

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Brittany Hall - Team Manager

2826298

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