Operations and Customer Support Officer

2 days ago

North Geelong, Victoria, Australia Australian Energy Upgrades Full time $60,000 - $80,000 per year
Operations and Customer Support Officer | Full Time | North Geelong

Location: North Geelong, VIC

Role Type: Full time | Office based


Why Join Us

Australian Energy Upgrades is in a high growth phase and we are building a team of dedicated professionals who care about delivering excellent outcomes for customers. We are seeking an Operations and Customer Support Officer to play a critical role in scheduling, customer care and ensuring smooth coordination across customers, contractors, and suppliers.

This role is suited to someone who is exceptionally organised, a confident communicator, and experienced in customer support. You will be the link between our sales team, installers, and end customers — making sure every project runs smoothly and every customer receives the service they deserve.


What's In It for You
  • Full time, Monday to Friday, 9:00am to 5:30pm
  • Office based role in North Geelong
  • Be part of a supportive, values driven team
  • Career growth opportunities in a fast expanding company
  • Full training in our systems and processes

Responsibilities
  • Schedule installations and coordinate contractor availability
  • Provide after sales support to ensure customer satisfaction
  • Liaise with installers, suppliers, and end customers to deliver smooth project outcomes
  • Handle inbound customer enquiries and provide timely, accurate information
  • Manage project timelines and ensure tasks are completed on schedule
  • Maintain accurate records in the CRM and internal systems
  • Support the operations team with reporting and administration as required

About You

You are highly organised, reliable, and professional in everything you do. You thrive in a busy environment and enjoy solving problems while keeping communication clear and positive.

You will bring:

  • Proven experience in customer support or operations roles
  • Excellent verbal and written communication skills
  • Strong organisational skills and attention to detail
  • Confidence in dealing with customers, contractors, and suppliers
  • Ability to manage multiple priorities and deadlines
  • A proactive approach with a focus on delivering the best outcomes for customers

Our Values in Action

At Australian Energy Upgrades, our values shape how we work and win together.

  • Integrity – We do what is right, especially when no one is watching
  • Accountability – We own our actions and results
  • Ownership – We think and act like the business depends on us
  • Ambition – We chase greatness and never coast
  • Consistency – We show up ready, reliable, and relentless every day
  • Resilience – We bounce back stronger from every challenge

About Australian Energy Upgrades

Australian Energy Upgrades is one of Victoria's leading providers of government backed energy upgrades. We install solar, battery storage, hot water systems, and energy efficient heating and cooling. Our mission is to help customers save money and reduce emissions while delivering excellent service at every stage.

Our North Geelong team is made up of friendly, motivated people who care about doing great work. We live our values, support each other, and offer real long term career opportunities as the business grows.


Apply now if you are an organised and experienced customer support professional who wants to join a growing company and play a key role in delivering great outcomes for our customers.

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