
Customer Service/sales Support
3 days ago
Mercury Glass is an independent glass processing and wholesale business that specializes in processing a wide range of high-quality glass products, including toughened, laminated and energy efficient glass to the commercial and residential building industry.
Our success and growth are built on innovation, quality and excellent services.
- Full Time Position
- $45,000 - $55,000 plus super
- Fast-paced working environment
- Able to start immediate or soon
- Southside - Acacia Ridge
Reporting directly to the Ordering Team Leader you will be responsible for the below:
- Answering Incoming/Outgoing phone calls
- Assisting walk-in customers for pick up collection, Enquires
- Assisting in customers' order status (Despatch or Ready to be pick up)
- Other administrative tasks (Photocopying, Scanning & Filing)
- Experience in Glass manufacturing desirable but not essential
- 2-3 years customer service & ordering process experience preferred but not essential
- High level of order data entries & experience with interpreting customers purchase order, written order & drawing
- MS Office skills, Proficient in Excel & MS Word
- Proactive attitude, Reliable & highly well organised
- Able to communicate well and answering incoming calls
- Fresh school leaver or Fresh graduate will be welcome
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus
COVID-19 considerations:
Social Distance, Wearing Mask and using Hand Sanitizer
**Experience**:
- In/Outbound calls: 3 years (required)
- Order entry: 2 years (required)
- Customer service: 2 years (required)
**Language**:
- Fluent English & Chinese (Any Asian Languages) (required)
Work Authorisation:
- Australia (required)
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