Internal Sales and Support

5 days ago

Acacia Ridge, Australia Polyaire Air Conditioning Products Full time

**Are you a motivated and results orientated administrator with strong customer service skills and a key eye for attention to detail? If you thrive in a fast-paced environment and collaborating with key stakeholders, we want you on our team**

- Hands-on sales support
- Great work life balance - no weekend work required
- Career development opportunities

**About Us**

Polyaire is an international wholesale distributor of air conditioning products, established in 1973, our head office is in Adelaide with 28 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, **we are all in**, **work smart**, **getting it done** and **cool service with a warm smile** are at the forefront of everything we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions.

**About the role**

We are seeking a passionate and motivated team player to join the team as an **Internal Sales and Support** based in **Acacia Ridge, QLD.**

As part of our sales operations, this role is responsible for providing support to our external sales team and ensuring smooth day-to-day customer interactions by managing quotes, orders, client communication and contributing directly to our customer satisfaction and sales success.

**Key Responsibilities**:

- Process Sales Orders, invoices and Purchase Orders
- Track, manage and change orders in the system and manage customer inquiries for delivery updates
- Coordinate and scheduling of transport for outgoing orders
- Monitoring of overdue Orders and re-dating due dates as required
- Effectively and accurately communicate relevant project information to the client, branch staff and commercial team
- Ensure clients’ needs are met in a timely and cost-effective manner
- Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others
- Utilise your technical knowledge to commercial use and may prepare estimates and designs in accordance with sales and pricing policy
- Supports PM’s and Commercial Manager in sales with quotations and general enquiries.

**What will you bring to the role?**
- Prior experience in an Administration role.
- Strong organisational skills and the ability to multitask effectively.
- Customer focused and good at building interpersonal relationships.
- Strong communication and time management skills.
- Basic Microsoft Office skills (Excel/Work/Outlook) and data entry skills.
- Ability to understand Commercial Products

**Why join Polyaire?**
- Full training in all aspects of the business operations
- Collaborative and friendly team.
- Great work life balance - no weekend work required.
- Opportunities for professional growth and development
- Access to our employee assistance program
- A supportive and collaborative work environment

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