Guest Service Agent

Joondalup Resort is a complete leisure, corporate and tourism venue in the northern suburbs of Perth, with award winning facilities both on and off the golf course. Joondalup Resort is committed to enable its people to progress in their chosen career by developing, coaching, and training all our staff. You will be joining a Team of Hospitality Professionals who are passionate, committed and foremost help us provide memorable experiences to our guests and our very own people
- **2022 AHA Awards for Excellence Winner - Hotel Management Team of the Year**_

**Front Office - Guest Services Agent (Casual)**

As a Guest Service Agent you will be delivering exceptional hospitality from arrival to departure. We are looking for someone with flexible availability and a passion for the Hospitality Industry. Training will be provided.

**Requirements**:

- Proven experience in a similar role (minimum 6-months preferred)
- Available to work Friday, Saturday and Sunday, Christmas & New Years period
- Strong understanding of the Hotel Industry and Customer Service
- A passion for delivering exceptional guest experiences
- The ability to work under pressure and manage multiple tasks simultaneously
- Immaculate grooming and professional image
- An outgoing, vibrant personality with drive and enthusiasm
- Excellent communication skills and attention to detail
- Previous experience with Hotel Management Software (such as Opera, RMS, Northstar etc.)
- General knowledge of Microsoft Office Word, Outlook and Excel

**Tasks & Responsibilities (but not limited to)**:

- Check in and check out of the guests, including payment and assistance with luggage
- Greeting and directing guests as the first point of contact for the Hotel
- Taking and updating of reservations for accommodation
- Handle incoming telephone calls
- Assisting guests with special requests & general information

**We can offer you**:

- Challenging, varied and rewarding work
- Training and development opportunities
- Free car parking
- Meals on duty
- A friendly team environment
- Staff Discount on Food & Beverage, Accommodation, Golf and endota Spa

**OPPORTUNITY NOT TO BE MISSED**

To apply, submit your resume and cover letter

**Job Type**: Part-time

Pay: From $26.70 per hour

**Benefits**:

- Employee discount
- Free food

**Experience**:

- Similar Front Office Receptionist/Guest Service Agent Role: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 03/08/2025