People Operations and Experience Lead

**Introduction**: About Us The Arriba Group (Group) is a family of companies founded in 1998 with a clear focus on achieving our mission to be Australia’s most progressive and people-centric companies and to achieve the best outcomes for all clients. The Group consists of 3 companies: - Rehab Management, which provides award-winning workplace rehabilitation, health, safety, and wellbeing solutions to private and public sector clients - AimBig Employment, a customer-centric innovative Disability Employment Services (DES) provider - LiveBig, a specialist allied health provider for people with disability, including participants of the NDIS Our vision is to be the number one, nationwide market leader and provider of choice to our customers and people. We live our values of ‘People, Customer Focus, Quality, Innovation and Agility’ in a dynamic and passionate way, always offering best practice service delivery. The Group is fast-paced with a strong growth track record - underpinned by our 30% compound-annual-growth-rate over the last four years. We employ almost 500 staff nationally and have a strong people-centric approach. The group is fully committed to our purpose of Empowering Lives Together. **Description**: Your Role As People Operations and Experience Lead, you will be responsible for shaping the HR operational service delivery model across employee lifecycle transactions. You will liaise closely with the broader PCT team and internal corporate functions and businesses to enhance overall people experience, increase operational efficiency, and ensure compliance standards are met at the highest level - ensuring polices, process and systems are seamless, intuitive, consistent, user friendly and automated. The role is also responsible for the governance of overall PCT projects and initiatives, ensuring timely execution. You will keep abreast of the external environment and be comfortable navigating in a fast-paced, complex and ambiguous operating environment, and support enterprise-wide change leveraging best practices that drive long-term strategies to sustain and grow the Arriba Group and its related companies. **Responsibilities**: In your new position your responsibilities will include but are not limited to: Business Policies, Process and Procedures Research and draft relevant policies, procedures, documents, templates / forms, and ensure latest versions are uploaded to intranet, or integrated into the people system solution. Service Delivery Solutions Conduct external research, partner with PCT, business leaders and corporate functions to design, and develop solutions to resolve operational business challenges and implement service delivery solutions and initiatives, based on best practice. Establish definition of core PCT services, clearly identifying accountability and hand offs between teams Remunerations and Benefits (total rewards) Develop total rewards philosophy and framework, including development of job family architecture framework and map all roles across organisation Project Management Governance Develop and implement best practice project management governance principles, practices, and methodologies to facilitate effective project delivery across the PCT team. You will also work across special projects, culture & change management, reporting & analytics and be have responsibility for policy, procedures, processes and WHS Compliance. This is a Full Time position and is initially offered on a 12 month contract, hybrid working environment with office located in Sydney CBD **Skills and Experiences**: Experience and qualifications Degree qualification in human resources, IR/ER, business operations or associated related field Minimum 10 years Commercial, NFP or Government experience Proven operational leadership, strong HR process, policy writing, planning, and systems knowledge and execution. Knowledge of relevant legislative, regulatory and policy issues and their impact on the organisation and its people. Strong project management skills and the ability to manage multiple competing demands. Strong knowledge of HRIS solution implementations (ELMO, Workday, SuccessFactors, Ceridian) Solid technology skills - Service Now, Neocase, Service Delivery Platforms, Power BI analytics, Jira, Confluence, MS Office (advanced level Word, PowerPoint, Excel) Willingness to obtain comply with mandatory checks including Covid Vaccination Certificate, Work Rights Check, 100 points identification, Police Check, NDIS Worker Screening. Our Perks People are at the centre of our business - and that includes our staff, so we are happy to reward our staff with the following: - Competitive remuneration package - We value work/life balance - 4 "You" days extra leave, Paws Leave & parental leave + true hybrid working - Rewards and recognition program which includes monthly, quarterly, and annual events - We promote peer to peer recognition via our comprehensive rewards and benefits program ca