People Operations

People Operations & Services Lead
- Human Resources
- North Sydney
- Full-time
- Australia

Are you an organisational superstar with experience in HR and a passion for coffee? If you thrive in a dynamic environment where you have the flexibility to adapt global HR strategy to local business objectives, then this is an exciting opportunity for you In this newly created role as a People Operations & Services Lead at JDE Peet’s, you will play a crucial role in the day-to-day HR operations. You will be accountable for overseeing HR policy, processes, systems and projects to guarantee the effective delivery of our HR services to the business. You will report to the HR Director and join a fun team consisting of two HRBPs, a Total Rewards Manager ANZ, a Payroll Specialist, an HR & Talent Acquisition Specialist and a Facilities Specialist.

You’ll be based in our North Sydney office where we currently have a hybrid work policy (3 days WFO + 2 days WFH). You’ll also work from our roastery & office in Kingsgrove and our Campos office in Banksmeadow on a regular basis.

In this position, you will be responsible for the following activities:

- Streamline and optimise HR processes to enhance efficiency and accuracy, including onboarding, benefits administration, engagement, employee data management and the creation and refresh of all HR templates
- Create an overview of our current policies and design a policy matrix to ensure all our HR policies are in line with employment laws, regulations and internal guidelines
- Oversee the local requirements of our systems and HRIS (SuccessFactors) and other HR-related software tools
- Develop, maintain and coordinate HR metrics and reporting systems to track key HR performance indicators, analyse trends and provide actionable insights
- Manage relationships with external vendors such as benefits providers, HR software vendors, and other service providers
- Support the HR team with topics such as Employee Relations, Diversity, Equity & Inclusion, Learning & Development, Talent Management and Talent Acquisition

**Qualifications**:

- You have multiple years of experience in various areas of the HR function including HR operations
- You have a strong understanding of HR principles, Australian employment laws and best practices
- You are an excellent organiser and have no issues keeping track of HR legislation and policies
- You’re detail-oriented but can also use a helicopter view to maintain and provide an overview of the current HR processes and policies
- You enjoy taking the lead on People Operations
- You’re system savvy and easily pick up new HRIS systems and HR tools (previous SuccessFactors experience is a bonus)
- You have analytical and problem-solving abilities with a proficiency in HR analytics
- You have valid long-term AU working rights

Additional Information

**Perks**

What’s in it for you?
- Competitive salary with contributions to your super and a bonus opportunity
- A full-time permanent contract
- Hybrid working - up to 2 days a week working from home #LI-Hybrid
- Summertime hours: finish at 3 PM on Fridays during the daylight saving months
- Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
- Free parking at our Kingsgrove and Banksmeadow offices, we’d recommend taking public transport to our North Sydney office
- Career development opportunities
- Opportunity to purchase up to 10 days of additional Annual Leave per year

JDE Peet's is an equal-opportunity employer. We celebrate and value our differences and are committed to building a safe and inclusive work environment where everyone can be their true selves. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

**Who we are?**

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Australian favourites such as Moccona, L’OR, Harris, Campos, Piazza D’Oro, Espresso di Manfredi, Pickwick and more. In 2022, JDE Peet’s generated total sales of 13.5 billion AUD and employed a global workforce of more than 20,000 employees.

**What’s it like to work at JDE Peet’s?**

We offer our people a range of learning and development programs to support their personal growth. We’ve worked hard to build an open, collaborative environment where you can approach anyone and be heard. At JDE Peet's and Campos, we believe that a diverse and inclusive culture enables us to serve every coffee lover in the best possible way. We care about our environment and have a sustainability program in place called Common Grounds, which focuses on Responsible Sourcing,