Customer Experience Manager

Customer Experience Manager - Consumer - Brisbane and Adelaide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Nurture a collaborative and inclusive team culture by aligning enterprise goals with meaningful team objectives, while championing wellbeing and shared success.
- Support and empower team members and Team Leaders through thoughtful guidance, open communication, and a focus on personal and professional growth.
- Encourage a positive and engaging work environment by leading initiatives that strengthen connections, increase engagement, and foster continuous improvement.
- Coordinate recruitment with care and attention to team dynamics, while cultivating strong, trust-based relationships with stakeholders.
- Ensure team activities align with compliance requirements, while thoughtfully managing projects to deliver valuable outcomes with care and efficiency.

About you
- Leadership Excellence: You have a solid leadership background, ideally within a contact centre environment, where you've successfully driven team development and championed continuous improvement initiatives. Your leadership style builds trust, encourages collaboration, and delivers real results.
- Advocate for Talent Development: You're passionate about nurturing potential in leaders and team members alike. You shine in developing individuals and cohesive teams, thoughtfully building talent pipelines that support long-term organisational growth and succession planning.
- Customer-First Visionary: You embody and promote a customer-first mindset, consistently showing empathetic communication and leading by example. Your commitment to understanding and exceeding customer expectations drives innovative solutions and exceptional service delivery.
- Skilled Communicator and Technologist: You're adept at understanding complex information and leveraging advanced technology and systems to optimise processes and outcomes. Your ability to communicate clearly and inclusively allows you to connect with diverse audiences, fostering understanding and collaboration.
- Champion of Performance and Change: You're driven by a commitment to consistently enhance customer outcomes and team performance. You embrace change and cultivate a growth-oriented culture that encourages adaptability, resilience, and continuous learning.

Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit theAllianz Careers site.

About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support