Manager, Customer Experience

16 hours ago

Brisbane, Australia Queensland Government Full time

**As our Manager, Customer Experience, you will:

- Manage the development and implementation of customer experience (CX) strategies, systems, and research to better understand customer needs, behaviours, and pain points.
- Guide the design, refinement, and optimisation of end-to-end customer journeys across all channels, with a focus on delivering seamless and consistent positive experiences.
- Manage the day-to-day operations of the Eradication Support Team - the Program's customer contact centre - and a small team of office-based CX professionals, ensuring high-quality, responsive customer support.
- Drive best-in-class tools and technology, including managed voice services, customer relationship management platforms, knowledge management systems, scripting tools, artificial intelligence, and live chat, to improve service delivery.
- Lead, develop and maintain frameworks for capturing and analysing customer feedback, concerns, and insights.
- Use data and metrics to inform decision-making, track satisfaction levels, and identify strategic improvement opportunities.
- Champion a customer-first mindset throughout the Program, leading by example and promoting customer empathy in all areas of operation to ensure a unified approach to customer experience.
- Stay abreast of industry trends and innovations to drive and continuously evolve CX practices and service delivery standards.

Why join the department? (benefits)
The work we do is widespread and varied, but our people are united by an innate sense of purpose, and a passion to serve their fellow Queenslanders. Our people are talented, down-to-earth and resilient, and the work they do every day fills them with gratification and pride. This is what keeps them coming back.

Here are some other reasons why our people choose us:

- Have visible impact in your community, and directly contribute to making Queensland a better place to live.
- Flexible working options that encourage a healthy work-life balance.
- Salary sacrificing options and competitive superannuation.
- A variety of fantastic leave benefits, supported across the broader Queensland public sector.
- Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program.
- We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.

Join us and help preserve and protect Queensland's biosecurity.

Applications to remain current for 12 months.

Job Ad Reference: QLD/653754/25

Closing Date: Monday, 25 August 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Data#3 Limited Full time $120,000 - $180,000 per year

    Customer focused leadership opportunity with a highly successful Managed Services team based in Brisbane. Flexible work options available.Customer focused leadership opportunityVoted HRD's Employer of Choice since 2016Limited-Term opportunityThe Role:You will be ultimately responsible for the relationship management of a portfolio of customers including the...

  • Manager Customer Experience

    2 weeks ago

    Brisbane, Queensland, Australia Great Southern Bank Full time $120,000 - $150,000 per year

    As our highly valuedManager Customer Experiencebased inBrisbane's CBD,your role will be to be key part of a small but well-established CX design team, known for taking on the 'tricky stuff'—complex, ambiguous, cross-functional initiatives—we bring structure, insight and direction where it's needed most. We're part of the broader Digital Channels and CX...

  • Customer Experience Manager

    1 week ago

    Brisbane, Australia Allianz Full time

    Customer Experience Manager - Consumer - Brisbane and Adelaide At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to...

  • Customer Experience Manager

    1 week ago

    Brisbane, Australia Transport and Main Roads Full time

    Experience in leading complex initiatives that improve and enhance the customer experience across CCC communications channels. Experience in relationship management across both internal and external stakeholders focused on delivering positive outcomes against agreed programs of work. Enthusiastic communication style and interpersonal skills that supports an...

  • Community Engagement and Partnerships Manager

    4 days ago

    Brisbane, Australia My Plan Manager Full time

    Values driven organisation dedicated to ensuring clients live their best lives. - Growth based role with a key focus on building meaningful relationships. - Implement and drive your own client acquisition strategy for QLD. My Plan Manager are a community and values driven organisation who offer individualized financial management to those who are...

  • Airport Customer Experience Manager

    1 week ago

    Brisbane, Australia Qantas Airways Limited Full time

    Challenge yourself in this dynamic leadership opportunity - Together we’ll come together to create new and unique customer experiences - Full-time shift work opportunity, based at Brisbane Airport Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work to connect and build trust. Ultimately, our...

  • Administration & Customer Experience Manager

    2 weeks ago

    Brisbane, Queensland, Australia Paramount Energy Co Pty Ltd Full time $60,000 - $80,000 per year

    About Paramount EnergyParamount Energy is a Brisbane-based clean energy company delivering high-quality solar and battery systems to homes and businesses across South East Queensland. We're known for doing things right—focusing on clear communication, reliable service, and long-term customer satisfaction. We're growing quickly and building a team of smart,...

  • Hiring property manager

    12 hours ago

    South Brisbane, Queensland, Australia The Onsite Manager Full time $70,000 - $80,000 per year

    Hiring property manager$70000-$80000Full Time Management employment, South Brisbane QLDWe are seeking a fun, hardworking, and genuine Property Manager to join our team. Youll have the independence to manage your own week, backed by supportive and inspiring leaders who want to see you succeed. About the RoleAs a Property Manager, you will be responsible for...

  • Customer Experience Consultant

    6 days ago

    Brisbane, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from...

  • Customer Experience Consultant

    1 week ago

    Brisbane, Australia Enterprise Rent-a-Car Full time

    As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from...