Customer Experience Consultant

2 days ago

Brisbane, Australia Enterprise Rent-a-Car Full time

As a Customer Experience Consultant, you will report directly to the Customer Experience Manager. The combined Customer Experience and Claims team provide crucial support to our customers, suppliers and other relevant parties at all points before, during and after a customer’s rental and claim process. We aim to be a one stop shop for our customers; from the time a customer calls to enquire about a vehicle, to any follow up questions a customer may have after they return and everything in between. Customer service excellence is the most important part of this role

Your primary responsibilities of the role will include:

- Develop and maintain customer relationships with corporate, leisure & commercial customers
- Manage all aspects of a customer’s Enterprise experience both online and over the phone
- Communicate with our suppliers providing accurate information regarding reservations, availability, and location information
- Process claims for damages to rental car fleet, collate records, claim spreadsheets and data
- Negotiate, make settlement offers and pursue outstanding monies with both third-parties and customers
- Liaise with locations and departments to follow up on both customer feedback and claims to ensure a swift and accurate response
- Meet specified time-frames and quality standards
- Maintain documentation and records to high standards
- General administration duties

About You
- Outstanding Customer Service Skills
- Adaptive verbal and written communication
- Strong attention to detail
- Genuine desire to help customers and resolve issues
- Organisation skills with the ability to multi-task in a fast-paced environment
- Flexible with willingness to learn and adapt
- Ability to follow processes, procedures and maintain documentation and records to high standards

With a culture of promoting from within, at Enterprise Rent-A-Car your success will be recognised by excellent career progression opportunities within a growing business. In addition to your remuneration, you will be rewarded by a dedicated learning and development program, remote work options and numerous employee benefits

**Job Types**: Full-time, Permanent

**Salary**: From $25.00 per hour

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Schedule:

- Flexible hours

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates

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