Administration Assistant

**JOB DESCRIPTION**

**Title**: Administration Assistant, ILSC & Greystone College Perth (**Part-time**)

**Start date**: Immediate

**Report to**: Student Services Manager

This outline is not intended to be an exhaustive list of the duties you may be required to perform. Instead, it indicates the kinds of duties that fall within the scope of the position.

In addition to your duties and responsibilities outlined in the position description, you may also be required to carry out other duties reasonably required by us that you are skilled in and capable of performing. We may alter your position, position description, responsibilities, reporting lines or location following the needs of the business without providing additional remuneration.

**SECTION I**

**DUTIES AND RESPONSIBILITIES**

**Student Advising**
- Supporting students on campus by advising on aspects such as cultural acclimatization and general academic issues
- Supporting student accommodation requests (i.e. Homestay and student residence)
- Providing a special duty of care for under-age students with regular check-ins
- Facilitating academic and financial intervention and problem-solving
- Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversions
- Facilitating student extensions
- Creating and revising invoices and payment plans
- Issuing COEs and working with the school's database system
- Follow up on student lists related to outstanding documentation, payments, contact details.
- Supporting agents by answering phone calls, responding to questions about current student status and providing course information

**Administration tasks**
- Supporting the reception team with their tasks when needed.
- Answering the phone, transferring calls, and taking messages.
- Preparing for new student intake (ELICOS & VET)
- Helping students with questions and problems and/or leading them to the correct department.
- Updating PRISMS site with relevant student information.
- Liaising with the Local and National Academic Teams for consultation on specific cases
- Generating and distributing weekly student intake reports with starters/returners
- Ensuring all relevant student information is accurately stored in the system (e.g. intake tests (PROLAs)/assessment levels, enrolment documentation, special notes)
- Actioning student requests sent through e-Services or redirecting to appropriate teams
- Assisting the manager & academic director with assigned tasks
- Attending general staff and team meetings and training sessions as assigned

**SECTION II**

**Selection Criteria**:

- More than 02 years of work experience in an international college and/or school.
- Excellent time management and ability to work under pressure in a fast-paced environment.
- Outstanding organizational skills
- Demonstrated customer service skills.
- Excellent communication and interpersonal skills
- Excellent technical skills (database, Microsoft 365, PRISMS etc.)
- A passion for education and sensitivity to the cultural and language issues facing our overseas students.
- Ability to work independently and as part of a team, taking proactive action on urgent matters.
- Proactively taking the lead on tasks and collaborating with the team's workload.
- Fluency in written and spoken English is a must.
- Second language is a big plus (i.e. Korean/Japanese/Thai)

**Working Hours**:
Part-time (20 hours per week), between Monday to Friday, 8am to 8pm. Immediate start.

This position is based at the Perth campus. It does not have a working-from-home option.

Applications must include a cover letter with details of recent relevant business experience and a current resume.

Only successful applicants will be contacted for an interview.

**About ILSC**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
- Our mission is to provide our global communit