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Customer Service and Team Administration Officer

2 weeks ago

Subiaco, Australia Community Housing Ltd Full time

Contribute to a world without housing poverty
- Permanent, Full-Time role based in Subiaco, WA
- Competitive salary + super + salary packaging + other benefits

**About Us**

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 11,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.

**The Role**

Your responsibilities will include supporting the operational and asset management teams to provide high quality customer services by:

- Undertaking general office and reception duties which includes providing a welcoming front desk service and efficient and accurate administrative assistance
- Managing and responding to customer queries including liaising with others in CHL as required
- Maintaining a working knowledge of support services within CHL and from partner agencies
- Distributing work orders to relevant contractors and following up
- Processing and monitoring invoices and purchase orders
- Maintaining property management database including contractor information
- Contributing to projects
- Providing additional appropriate support to wider team and organisation

**About You**

To be successful for this role, you will have a genuine passion for wanting to support vulnerable people in our community.

**Essential Criteria**:

- Minimum of 2 years’ experience in a fast paced customer service environment
- Ability to demonstrate knowledge and understanding of people experiencing social disadvantage
- Commitment to the right of every person to good quality housing and a sense of belonging
- Satisfactory Police and Working With Children Checks

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

We look forward to hearing from you.