Training Officer/customer Service Representative

1 day ago

Subiaco, Australia Agrimasters Full time

Mastergroup (home of Agrimaster) is a software development company that has been operating for nearly 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA.

We are seeking a Training Officer/Customer Service Representative to join our team located in Subiaco. The successful applicant will be providing proactive training and support to our key stakeholders.

Responsibilities will include but are not limited to:

- Deliver training to customers via webinars and face to face
- Ensure all staff are inducted and trained in the products we develop
- Be part of continual development and maintenance for training content & resources, and support center content
- Assist with the creation of video content and presentations for training and demonstration purposes
- Assist with the coordination of customer training
- As required attend industry events to represent Mastergroup
- Develop training material for new product features as developed
- As required assist with testing and execution of product releases

To be successful in this role, you will have:

- Proven experience with the above responsibilities/duties within your past employment.
- Minimum one-year experience using accounting and payroll programs. (e.g., Xero, MYOB, Sage, Agrimaster, etc.)
- Organised and strong communicator
- A Cert IV in Training and Assessment or equal work experience
- Previous experience dealing with high volumes of customer queries at one time including help desk support.

Why work with us?

Because we’re different We aren’t a big corporation with lots of red tape. We pride ourselves on being progressive, agile, flexible, people-centric, and forward-thinking.

Work with us for:

- A diverse and inclusive workplace
- Job security in an established business within a primary industry
- Work closely with business owners with real problems as well as involvement in planning sessions and the decision-making process
- Drinks and food after Showcase every 3 weeks
- Flexible work arrangements (we all get to work from home and in the office)
- Budget for training & development + paid study days
- In-depth employee onboarding program
- Focus on personal and professional wellbeing
- Opportunities to work with different Teams

In addition, we offer a paid day off on your birthday, a modern office in Subiaco which is full of light with a leafy outlook and, an office dog

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Subiaco, WA 6008: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

  • Customer Service Representative

    5 days ago

    Subiaco, Australia Opteon Full time

    Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of...

  • Customer Service Officer

    2 weeks ago

    Subiaco, Australia Agrimasters Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are seeking an...

  • Training Officer

    2 weeks ago

    Subiaco, Australia Agrimasters Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for nearly 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are...

  • Customer Support Officer

    2 weeks ago

    Subiaco, Australia Mastergroup Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are seeking an...

  • Customer Service Officer

    2 weeks ago

    Subiaco, Australia Amana Living Full time $45,000 - $60,000 per year

    No aged care experience? No worries If you've got a big heart, a bright smile, and a knack for making people feel heard and supported, this could be your calling. Please note:This is an entry level role.The RoleAs a Customer Service Officer within the Customer Service and Sales team, you'll be the first point of contact to our existing clients and their...

  • Patient Services Officer

    2 weeks ago

    Subiaco, Australia SKG Radiology Full time

    **Full Time | Patient Services Officer - Subiaco**: - **Inclusive and Friendly Team Culture**: - ** Long Standing and Successful Company**: - ** Paid Parental Leave Policy**: - ** Full Training Provided** SKG Radiology is proudly West Australian and proud partners of the West Coast Eagles, Perth Wildcats, Western Force, Perth Lynx, Perth Heat, West...

  • Customer Service and Team Administration Officer

    5 days ago

    Subiaco, Australia Community Housing Ltd Full time

    Contribute to a world without housing poverty - Permanent, Full-Time role based in Subiaco, WA - Competitive salary + super + salary packaging + other benefits **About Us** Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and...

  • Customer Service Coordinator

    1 week ago

    Subiaco, Australia Altius Group Full time

    Purchase up to 2 weeks additional leave & paid parental benefits - You will join a market leader with over 20 years' experience - Large & supportive team - corporate and social events! **GET TO KNOW ALTIUS** Altius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives...

  • Office Administrator

    2 weeks ago

    Subiaco, Australia Acumentis Full time

    **Work options**: Flexible Please note, the role requires physical attendance in the Subiaco office 3 days per week and is not fully remote. **About the Role** Your role will be assisting the team and adding value from your experience and knowledge in support and administration. Some of the things you will be doing: - Report typing, compilation and...

  • Junior Inside Sales Officer

    1 day ago

    Subiaco, Australia Agrimasters Full time

    Mastergroup (home of Agrimaster) is a software development company that has been operating for nearly 40 years, specialising in farm financial software, specifically for the Australian Agricultural sector. Agrimaster is used by farm businesses and professional partners in all states of Australia, with a large market share of 80% of farmers in WA. We are...