Customer Service Specialist

Requisition ID: 32501- Job Location(s): Dandenong South, AUDanfoss is seeking an enthusiastic Customer Service Specialist looking to make a difference. This role will allow you to establish and maintain good relationships with customers and manage the sales order process from beginning to end to ensure that all customers’ requirements and needs are completely met.

**Responsibilities**:
Reporting to the Customer Service Manager, you will be the first point of contact for all customer order enquiries and the successful delivery of products across Australia and New Zealand. Your responsibilities will include, but are not limited to:

- Management of sales orders for the designated customer base, from processing sales orders, answering customer enquiries and following through on customer requests in a timely manner.
- Liaise with Logistics team members in relation to delivery status or stock enquiries.
- Liaise with the finance team in relation to customer account issues.
- Prepare customer sales quotations on behalf of the sales team.
- Establish and maintain effective communication with internal customers, such as the sales and logistics team and other team members as needed, to deliver the required services to our customer

**Background & Skills**:
To be considered for this position,
- Experience in a customer service or service coordination position within a manufacturing organisation.
- Customer-focused attitude with a high service mindset and ability to problem-solve and attention to detail.
- Strong verbal and written communication skills.
- Team player and willing to work collaboratively to achieve team targets.

**Employee Benefits**:
**What we offer**
- Flexible working arrangements
- Competitive salary plus performance bonus.
- Access to well-being programs
- Paid Parental Leave
- Recognition Programs

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off
- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.