Customer Success Specialist(Data Center/optical
5 days ago
**About the role**
A Customer Success Specialist guides customers through the sales process into
the support phase. Rather than functioning as a customer support agent, SCSS
form a direct relationship with customers and provide them with timely value
propositions. This helps customers grow and achieve goals while simultaneously
strengthening their relationship with the business.
**Responsibilities**
1.Making presentation of products solutions to customers
2.Planning and facilitating training programs for users/ customers on basic function of company products or services effectively and efficiently
3.Responsible for creating and maintaining customer satisfaction surveys that gather feedback/ comments from customers about their overall experiences
with the company
4.Coordinating with other relevant departments (S&M, Product, Technical, Warehouse) within the organization to ensure that customers receive optimal
5.service at all times and making sure collection of data is in-line
6.Identifying potential client concerns and offering professional solutions to resolve
7.Stay up-to-date on product changes and releases, and communicate those changes to customers
8.Strong interacting techniques with clients on an ongoing basis to create close relationships and foster loyalty
9.Providing support to clients during emergencies by answering questions or resolving issues as they arise
10.Meeting and greeting regularly with clients to discuss their needs and progress towards goals
11.Evaluating clients’ satisfaction with the company’s products and services delivered (pre & post-sales) and identifying any opportunities for improvement
12.Generate reports on customer usage and success metrics, and share those reports with relevant stakeholders
13.Manage customer onboarding and offboarding processes
**Requirements**:
1.Minimum Degree in Business Management/ relevant qualifications
2.At least 2-3 years relevant experience in optical Network/telecommunication industry.
3.Strong in communication/ interpersonal, leadership and team management skills
4.Excellent in negotiation and influencing skills
5.Ability to build strategic working relationships internally and externally
6.Strong problem-solving and analytical skills
**Salary**: $6,000.00 - $12,000.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- Christmas bonus
Work Location: In person
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