Customer Success Specialist(Data Center/optical

1 week ago

Dandenong, Australia FS.COM PTY LTD Full time

**About the role**

A Customer Success Specialist guides customers through the sales process into

the support phase. Rather than functioning as a customer support agent, SCSS

form a direct relationship with customers and provide them with timely value

propositions. This helps customers grow and achieve goals while simultaneously

strengthening their relationship with the business.

**Responsibilities**

1.Making presentation of products solutions to customers

2.Planning and facilitating training programs for users/ customers on basic function of company products or services effectively and efficiently

3.Responsible for creating and maintaining customer satisfaction surveys that gather feedback/ comments from customers about their overall experiences

with the company

4.Coordinating with other relevant departments (S&M, Product, Technical, Warehouse) within the organization to ensure that customers receive optimal

5.service at all times and making sure collection of data is in-line

6.Identifying potential client concerns and offering professional solutions to resolve

7.Stay up-to-date on product changes and releases, and communicate those changes to customers

8.Strong interacting techniques with clients on an ongoing basis to create close relationships and foster loyalty

9.Providing support to clients during emergencies by answering questions or resolving issues as they arise

10.Meeting and greeting regularly with clients to discuss their needs and progress towards goals

11.Evaluating clients’ satisfaction with the company’s products and services delivered (pre & post-sales) and identifying any opportunities for improvement

12.Generate reports on customer usage and success metrics, and share those reports with relevant stakeholders

13.Manage customer onboarding and offboarding processes

**Requirements**:
1.Minimum Degree in Business Management/ relevant qualifications

2.At least 2-3 years relevant experience in optical Network/telecommunication industry.

3.Strong in communication/ interpersonal, leadership and team management skills

4.Excellent in negotiation and influencing skills

5.Ability to build strategic working relationships internally and externally

6.Strong problem-solving and analytical skills

**Salary**: $6,000.00 - $12,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Christmas bonus

Work Location: In person

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