Officer Customer Service Wholesale

Work with world-renowned products and services.

Permanent role with flexible hours.

Competitive salary of $76,590 base, plus Super

**About Us**:
Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

**Our Benefits**:

- Competitive salaries and employee discounts
- Flexible work options available
- Extended leave options including purchased leave, leave at half pay and access to pro-rata long service leave
- Opportunity to work for an endorsed WORK180 employer
- Paid parental leave and secondary carer’s leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care giver’s leave
- Training and development opportunities
- Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
- Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

**Join our Customer Service Team, where you'll be essential in delivering outstanding service to our global Wholesale distributors purchasing minted products. As a member of the Wholesale team, you will serve as the main point of contact for our distributors, managing their orders and related inquiries with a focus on accuracy and efficiency.**

**Reporting into the Manager Customer Service, this is a full-time permanent opportunity, based in East Perth.**

**Your role as an Officer Customer Service Wholesale will involve**:

- Develop an in-depth knowledge of The Perth Mint products to provide customers with accurate and detailed information
- Monitor order progress by ensuring payments are received, orders dispatched within appropriate timeframes, tracking shipments, processing returns and refunds, and collaborating with internal teams
- Assist with overseas warehouse metal reconciliation reporting and engage with internal and external stakeholders
- Support shipping replenishment processes by coordinating with internal teams
- Handle and record customer feedback to improve products, services, and overall customer experience
- Strong organisational and communication skills
- Excellent attention to detail ensuring accuracy
- A customer-focused mindset, dedicated to providing high-quality service and building strong relationships
- A proactive problem-solver with the ability to handle and resolve issues independently
- Experience in customer service - B2B or wholesale environment is desirable, but not required
- Proficient computer skills are necessary
- A collaborative team player, open to feedback and committed to continuous improvement
- Possess a smartphone for the purpose of business system authentication and security protocols
- Multilingual skills are desirable

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