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Customer Service Officer
3 weeks ago
Located in Vermont | Perm Position | Competitive Salary
**Your new company**
Working for one of the largest specialist calibration company in the world. Operating in over 26 countries with over 4000 employees worldwide. Here in Australia, we have been building our team and now have over 150 full time staff across various entities and need more to satisfy the demand for our services. We are looking for a suitably experienced administration professional to fill the role of a Customer Service Officer, within our Melbourne team
**Your new role**
You’ll be interacting with extensively over the phone in this inbound service role that focuses on providing assistance to clients in multiple areas.
Key Duties & Responsibilities will include
- Preparing detailed quotes.
- Raising purchase orders.
- Booking jobs and scheduling technicians.
- Updating the database to reflect job status.
- Providing updates to customers.
- Liaising with sub-contractors and allocating jobs to them.
- Checking work has been completed by due date and following up outstanding work.
- Managing customer equipment records.
- Contacting customers if their equipment is overdue for calibration/service.
- Some unpacking and packing of customer equipment (as required).
**What you'll need to succeed**
- Admin experience gained in a technical/mechanical/service environment - that included scheduling technicians will be highly regarded.
- Experience working in an administration role that required high levels of accuracy.
- MS Office proficiency including Outlook, Excel, and Word.
- Professional written and verbal communication skills.
**What you'll get in return**
- Located in Vermont with car parking facilities.
- Business hours 8.00 - 4.30
- Monday to Friday.
- Potential growth
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2709824
