Customer Service Officer

7 days ago

Melbourne Eastern Suburbs, Australia Page Personnel Full time

Immediate Start Available
- Be Apart of a Growing and Expanding Team

**About Our Client**:
Reporting to the Operations Manager, your main role and responsibilities will include but not limited to:

- High-volume sales order data entry of customer orders in SAP + Salesforce, daily.
- Managing and quickly completing requests from internal Account/Territory managers.
- Forwarding customer feedback and complaints to the relevant stakeholder to fix, immediately.
- Organising freight and shipping for client orders and providing ETAs.
- Communications with territory/account managers regarding accounts and requests from clients.
- Development of customer relationships through high quality communication skills and customer service.
- General ad-hoc requests as required by the customer service and administration team.

**The Successful Applicant**:
We are looking for an ambitious Customer Service Officer, who has a passion for customer service and is accurate with their high-volume data entry. To be successful, you'll also need a strong attention to detail and be able to identify small, yet critical errors, during the invoicing and packing process. This is a fast-paced role and one where you'll be able to respond with over 50 requests daily via SAP and Salesforce. This role will be required to working Monday - Friday, full-time hours, with this position being, mainly an office-based role.

**What's on Offer**:
You would be joining a growing and expanding team and business that values, respect, care, and teamwork plus additional benefits of:

- Scoresby Location.
- Free & Secure Parking.
- Permanent, Full-Time Role in an Expansion Team.
- $65K - $70K plus Superannuation, Pending Experience.
- Internationally Recognised Brand.

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